Khristina Hensley
Kannapolis,United States
Summary
Detail-oriented professional experienced in retail management and customer service. Capable of maintaining accurate records, coordinating operations, and resolving customer concerns in fast-paced environments. Skilled in Microsoft Office and Google Workspace, with a strong aptitude for learning new software. Committed to enhancing organizational efficiency and delivering exceptional customer service in office or property management settings.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Salisbury
07.2025 - Current
- Assist in overseeing daily store operations, ensuring excellent customer service and efficient workflow.
- Supervise and support team members, providing guidance to maintain productivity and uphold company standards.
- Oversaw front-end operations, ensuring accurate cash handling, register operations, and prompt resolution of customer concerns.
- Train new employees on store policies, cashier procedures, and customer service expectations.
- Supported store management in meeting sales goals while enhancing customer shopping experience.
- Coordinated weekly inventory and ordering to ensure optimal stock levels across departments.
- Help coordinate employee schedules and ensure breaks and lunches run smoothly and on time.
- Maintain store presentation by organizing merchandise, stocking shelves, and ensuring displays are clean and visually appealing.
Customer Service Manager/Department Head
Hobby Lobby
Kannapolis
11.2021 - 07.2025
- Directed front-end store operations as Head Customer Service Manager, ensuring efficient checkout flow and high-quality customer service.
- Trained and mentored all new cashiers on register procedures, store policies, and customer service standards.
- Managed employee scheduling for front-end breaks and lunches to guarantee smooth daily operations.
- Coordinated employee scheduling for front-end breaks and lunches, ensuring seamless daily operations.
- Collaborated with store management to ensure departments met company standards for presentation, inventory accuracy, and service.
- Oversaw weekly inventory orders to maintain optimal stock levels and align with customer demand.
- Initiated and managed weekly inventory orders to maintain appropriate stock levels and meet customer demand.
- Partnered with store management to uphold company standards for presentation, inventory accuracy, and customer service.
Pack Leader
Camp Bow Wow
Concord
07.2020 - 01.2023
- Oversaw groups of dogs in daycare play environments, ensuring safe socialization and positive behavior among dogs of diverse sizes, breeds, and temperaments.
- Assigned dogs to suitable playgroups and playrooms based on temperament, size, and activity level.
- Assigned dogs to appropriate playgroups based on temperament, size, and activity level, fostering safe and positive interactions.
- Coordinated daily feeding schedules and monitored individual dietary needs to ensure proper care.
- Engaged with pet owners on behavior, care updates, and concerns, enhancing client satisfaction and trust.
- Trained and onboarded new employees on safety procedures and daily operations, promoting a knowledgeable team.
- Maintained a clean, organized, and safe environment while monitoring dog interactions to prevent conflicts or injuries.
- Performed front desk duties, including checking dogs in and out, answering phones, scheduling services, and assisting customers.
- Executed cash and card transactions, processed payments, and balanced registers while maintaining accurate records.
Front desk administrator for Hygienist
Dr. Sobos Denistry
Concord
03.2020 - 06.2020
- Managed incoming calls efficiently
- Greeted patients at reception
- Verifying insurance information
- Entering patient information
- Handled paperwork to maintain accurate patient records and streamline administrative processes
- Collecting payments
- Handled administrative paperwork accurately
- Filing or scanning documents
Lead camp counselor
Sports Connection
Charlotte
08.2015 - 04.2020
- Supervised and engaged groups of children ages 4-12, mentoring Counselors-in-Training (ages 13-15) in leadership skills and camp responsibilities to foster a supportive learning environment.
- Orchestrated daily recreational activities, sports games, and team-building exercises that promoted physical activity, teamwork, and positive social interaction.
- Ensured a secure, structured, and inclusive camp environment by monitoring behavior, enforcing camp rules, and adhering to safety protocols.
- Facilitated training for CITs, developing their leadership, communication, and childcare skills to enhance their effectiveness as camp counselors.
- Communicated effectively with parents and camp staff regarding camper needs, progress, and any concerns.
- Coordinated group transitions, schedules, and conflict resolution to ensure an organized and positive camp experience for all campers.
Education
Associate Degree - IT- Network & Cybersecurity Specialist
Randolph Community College
AsheboroSkills
- Retail operations
- Employee training
- Microsoft Office
- Spreadsheet Proficiency
- Data accuracy
- Problem Solving
- Organization
- Time management
- Multitasking
- Dependability
- Attention to detail
- Communication
Timeline
Assistant Manager
Hobby Lobby
07.2025 - Current
Customer Service Manager/Department Head
Hobby Lobby
11.2021 - 07.2025
Pack Leader
Camp Bow Wow
07.2020 - 01.2023
Front desk administrator for Hygienist
Dr. Sobos Denistry
03.2020 - 06.2020
Lead camp counselor
Sports Connection
08.2015 - 04.2020
Associate Degree - IT- Network & Cybersecurity Specialist
Randolph Community College