Khristine Manzoli
Brick,USA
Summary
To utilize my professional skills in a rewarding and challenging position of a flight attendant with a growth-oriented company that promotes a team environment allowing me to reach the highest possible standards.
Overview
21
21
years of professional experience
Work History
Consultant (Administrator, Team Leader Role)
Alliance for Telecommunication Industry Solutions (ATIS)
Washington, DC
02.2009 - Current
- Responsible for team leadership and client management for a highly visible organization within the Telecommunication marketplace, supporting customers comprised of over 100 different companies throughout the United States.
- Professional duties include facilitating and guiding discussion groups across industry boundaries in the resolution of complex issues resulting in FCC standards and Industry guidelines.
- A result oriented professional who has built a reputation of outstanding performance and time management through the life cycle of the most challenging technology and business problems including customer service.
- Working long hours, traveling frequently, giving up weekends and nights doing necessary preparatory work in order to clearly demonstrate professionalism as well as excellent support to customers.
- Introduced training programs that enhanced employee performance and helped build a motivated workforce.
- A highly visible organization within the Telecommunication marketplace, supporting customers comprised of over 100 different companies throughout the United States.
Bartender
Shorehouse Bar and Grill
Pt Pleasant, NJ
06.2005 - Current
- Responsible for interacting with the patrons, fellow workers and supervisors in a polite, considerate, and welcoming manner to make certain all guests have a perfect experience.
- Actively taking orders, giving suggestions, mixing drinks and serving food.
- Consistently monitoring guests’ bar experience ensuring high standards in client satisfaction including handling difficult customers, problem solving, making sure people feel welcome, secure, and drink responsibly as well as being proactive in order to foresee and avoid confrontational matters.
Education
Business Law, leadership, team building, effective communication, customer service, sales strategies, time management, food and alcohol safety
Skills
- Client Satisfaction
- Leadership
- Teamwork
- Flexibility
- Company Values
References
- Justine Kostecki, 1(973)394-1211, allaboutdogs1111.aol.com
- Jackie Voss, 1(919)219-6493, jvoss@atis.org
- Barbara Vrahnos, 1(973)383-9925, bvrahnos@neca.org
Phone Numbers
732-903-7786, 732-882-8470
Areas Of Expertise
Passionate and confident employee that aims to raise the client experience by consistently maintaining a cheerful attitude, including working closely with clients in order to proactively identify their potential problems or challenging situations and acting upon them in an immediate professional manner. Genuinely enjoy positions requiring human contact and taking pride in achieving record-high customer satisfaction rankings in order to establish repeat business., Treating others with respect, fairness and courtesy in order to establish respect and credibility with all; valuing the ideas of others and capitalizing upon individual differences to create a work environment that best represents the company and serving clients. Instilling a shared, enthusiastic commitment to customer service as a key driver of company goal attainment., Ability to quickly build a rapport with anyone within a team environment, often sharing and leveraging knowledge as well as volunteering to take on initiatives that result in better performance of the team. Ability to work equally well either as a team or as a decision maker to successfully achieve task completion., Constantly striving for going above and beyond both the company and client expectations, acting as an optimistic and enthusiastic role model of company’s core values: punctuality, honesty, boldness, trust, team spirit, modesty, and taking pride in standard of dress, and presentation. Ensuring the executions of all safety, security, quality and company policies are followed as well as being free of physical and mental limitations, ensuring my job performance.
Timeline
Consultant (Administrator, Team Leader Role)
Alliance for Telecommunication Industry Solutions (ATIS)
02.2009 - Current
Bartender
Shorehouse Bar and Grill
06.2005 - Current