Summary
Overview
Work History
Education
Skills
Accomplishments
Highlights
Certification
Languages
Timeline
Generic
Khrysten Claiborne

Khrysten Claiborne

Atlanta,GA

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Hands-on Assitant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing tenants, issues and administrative tasks in fast-paced environments. A highly visible and friendly agent skilled at all above.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Licensed Leasing Agent

Morguard Investments
02.2021 - Current
  • Contacted and followed up with tenants on renewal notices
  • Generated documentation and processed orders
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Leasing Professional

ARIUM Johns Creek Apartments
07.2018 - 09.2021
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Leasing Agent

Sunquest Properties
04.2016 - 04.2018
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

Education

Real Estate Development -

Cape School
Tucson, AZ

Associate of Business Administration - Business Administration

University of Louisiana At Monroe
Monroe, LA
05.2017

High School Diploma - general studies

West Monroe High School
West Monroe, LA
05.2012

Skills

  • Maintenance Oversight
  • Office Staffing
  • Market Tracking
  • Contract Negotiation
  • Event Planning
  • Document Control
  • Tenant and Eviction Laws
  • Financial Budgeting and Reporting
  • Facility Repair Reporting
  • Property Tours
  • Amenities Expertise
  • Leasing and Sales

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Highlights

  • Record keeping
  • Property amenities
  • Business partnerships
  • Sales and marketing aptitude
  • Background checks
  • Event planning
  • Application processing
  • Knowledge of leasing and market conditions
  • Commercial property
  • Friendly, positive attitude
  • Created highly effective new program that significantly impacted efficiency and improved operations
  • Led team to achieve [100%], earning recognition from upper management and financial reward
  • Consistently maintained high customer satisfaction ratings

Certification

  • Cleap License - 2016-current

Languages

Spanish
Native or Bilingual

Timeline

Licensed Leasing Agent

Morguard Investments
02.2021 - Current

Leasing Professional

ARIUM Johns Creek Apartments
07.2018 - 09.2021

Leasing Agent

Sunquest Properties
04.2016 - 04.2018

Real Estate Development -

Cape School

Associate of Business Administration - Business Administration

University of Louisiana At Monroe

High School Diploma - general studies

West Monroe High School

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Khrysten Claiborne