Khrystina Reid
Concord,NC
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Account Manager
AMS Financial
Charlotte, NC
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.\
- Collected third party payments
- Attended monthly sales meetings and quarterly sales trainings.
Financial Analyst
Capitol Management Group
Buffalo, NY
12.2009 - 09.2019
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
- Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
- Improved financial forecast accuracy by implementing new, dynamic modeling tool.
Mask Assembly
Avox Systems Lancaster, NY
Buffalo, NY
10.2005 - 04.2019
- Contributed suggestions for improvements in the mask assembly process during team meetings, demonstrating initiative and commitment to excellence.
- Assisted in training new employees on mask assembly procedures, fostering an atmosphere of teamwork and supportiveness.
- Streamlined mask assembly process, significantly reducing turnaround time for urgent orders.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during the mask assembly process.
- Mastered various mask assembly techniques, adapting quickly to new equipment and processes as required.
Education
Associate of Arts - Graphic Arts And Design
ITT Technical Institute
Williamsville, NY05-2014
Skills
Hardworking focused on completing work quickly to consistently exceed targets Reliable team member accustomed to taking on challenging tasks Dedicated to business success
Timeline
Account Manager
AMS Financial
03.2023 - Current
Financial Analyst
Capitol Management Group
12.2009 - 09.2019
Mask Assembly
Avox Systems Lancaster, NY
10.2005 - 04.2019
Associate of Arts - Graphic Arts And Design
ITT Technical Institute