Khrystyna Hnativ
Boca Raton,FL
Summary
I recently moved to the United States from Lviv, Ukraine due to the ongoing war in my country. I am here under a program called Uniting for Ukraine which allows me to work and live in the United States. I am seeking a job opportunity to demonstrate my determination and hard work. I possess excellent customer service skills and have the ability to handle myself under pressure.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Marriott
06.2023 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales associate
Victoria's secret
07.2022 - 06.2023
- I am driving sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and cleaning
- Serving the customer is always top priority regardless of work area.Had an opportunity to learn other skills throughout the way.Enjoying helping other people.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Nanny
Self Employed Services
07.2022 - Current
- Ensure safety and overall wellbeing for multiple children
- Encouraged children to be understanding and patient with others.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Coordinated playdates and outings to meet children's physical and social needs.
- Regularly traveled with family to help with vacation activities and childcare.
- Stayed current on toy and child-related recalls and safety warnings.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
ENGLISH TUTOR
Lviv Tutoring Organization
01.2017 - Current
- Individual student instruction in English grammar, writing, conversation, and cultural context to adult English language learners.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Administered standardized tests to assess student strengths and weaknesses.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Developed student confidence through positive reinforcement strategies.
Restaurant Manager
CLOUD RESTAURANT
10.2020 - 05.2022
- Coordinating daily, operations
- Delivering superior food and beverage service and maximizing customer satisfaction.Hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate of Applied Science - International Relations
Lviv Polytechnic National University
Lviv,Ukraine07.2024
Skills
- Strong communication skills
- Ability to work collaboratively
- As part of a team
- Problem Solver
- Thorough attention to detail
- Excellent Organizational skills
- Critical thinking
- Adaptability
- Troubleshooting
- Guest Registration
- Speaking
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Front Desk Receptionist
Marriott
06.2023 - Current
Sales associate
Victoria's secret
07.2022 - 06.2023
Nanny
Self Employed Services
07.2022 - Current
Restaurant Manager
CLOUD RESTAURANT
10.2020 - 05.2022
ENGLISH TUTOR
Lviv Tutoring Organization
01.2017 - Current
Associate of Applied Science - International Relations
Lviv Polytechnic National University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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