Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khua Monteagudo

Summary

Experienced Systems Analyst with over 20 years in healthcare technology, specializing in clinical application support, team leadership, and system integration. Proven ability to collaborate with clinical stakeholders, lead enterprise projects, and mentor cross-functional teams. Demonstrated success in driving technology initiatives, improving clinical workflows, and fostering a culture of accountability and service excellence.

Overview

22
22
years of professional experience

Work History

Senior Systems Analyst

Allina Health
09.2010 - Current
  • Provide IT support to the Cardiovascular Service Line throughout the organization
  • Responsible for the design, development, testing and support of 10+ clinical applications
  • Work with clinicians to understand their needs and requirements
  • Troubleshoot and resolve issues, provide training and support to end users
  • Stay up to date with the latest features and functionality related to IT and my responsible application

Desktop Technology Analyst

Allina Health
07.2005 - 09.2010
  • Assist all Allina desktop customers in defining their business technology needs and match their business needs to the appropriate desktop technologies.
  • Monitor shipments, manage the inventory, and generate work orders to coordinate the information and resources required to ensure an efficient installation.
  • Point of contact for questions and concerns from customers and techs.
  • Act as an escalation point for techs on issues or questions.
  • Negotiate timelines with customers and engage I.S. Site Managers for prioritization.
  • Define process for any new products/services.
  • Negotiate, determine and monitor dependencies SLAs.
  • Define compatibility for both software and hardware and research technical feasibility.

Corporate Trust Relations Specialist

Wells Fargo Bank
04.2004 - 07.2005
  • Job Summary: Warehouse flows are the initial processes that occur before money is disbursed on a commercial loan. I am the main point of contact for institution lenders and attorneys for any warehouse flow activities, such as loan acknowledgements, closings, and document verifications.
  • Other responsibilities and activities:
  • Review commercial loan files
  • Provide work direction to others when necessary
  • Use Excel and Access to create and store reports for loan transfers
  • Consistently respond to customers via phone and Outlook
  • Enter and Searching for information using Access
  • Train other employees on reviewing files, processing documents, running reports using internal database, and editing reports using Excel

Network Administrator/Instructor

The Cookie Cart
11.2003 - 02.2004
  • Provide basic desktop support for Outlook, Word, Excel, and PowerPoint
  • Help to resolve network issues involving NT server and XP, specifically password resets, uninstalls and installs of operating systems, network compatibility
  • Designing and implementing main organization website using HTML, Front Page, and Fireworks

Financial Aid Advisor

High Tech Institute
01.2003 - 11.2003
  • Run one-on-one appointments with students to assess financial aid needs.
  • General customer service by phone providing information and updates on application status
  • Analyze student records for government compliance.
  • Train new Financial Aid Advisors in using internal software applications and carrying out the review process with students.
  • Extensive use of Access to organize data from students, Excel to create reports, and Outlook for scheduling and e-mailing.
  • Employee of the month for two consecutive months.

Education

B.S. - Computer Networking, Minor in Computer Science

St. Cloud State University
St. Cloud, MN
12.2002

Skills

  • SOFTWARE: MS Office 2016, M365, Dreamweaver, Fireworks, Front Page, Internet Explorer, Macromedia, Minitab, SAS, Remedy, ConsoleOne, Microsoft Azure
  • COMPUTER LANGUAGE: C, C, JAVA, HTML, Python, VB6, Visual Studio 2019, PowerShell, AutoIt, SQL, and P-Code
  • HARDWARE/OS: Desktop, Laptop, Printers, Handhelds, Cisco Routers, Linux (Redhat), UNIX, Windows NT, Windows
  • NETWORK: IPs, DNS tables, term-server, Ethernet
  • GENERAL: IT professional, Industrious and dependable, fast learner, excellent customer service, a self-starter with a strong work ethic and strong sense of responsibility
  • Application integration
  • Functional specifications
  • Contract acquisition
  • User acceptance testing
  • Windows server administration
  • Software development life cycle
  • System testing
  • Business process modeling
  • Database design
  • Systems analysis
  • Capacity planning
  • Network administration
  • Technological inspection
  • Technical assessment
  • Requirements gathering
  • ITIL framework
  • Change management
  • Performance tuning
  • Information security
  • API development
  • Enterprise architecture
  • System analysis
  • Virtualization technologies
  • Disaster recovery planning
  • Software and hardware evaluations
  • Linux administration
  • Access rights management
  • Data flow diagramming
  • End user support
  • System upgrades
  • Business process analysis
  • Application support
  • Equipment configuration
  • Technical documentation
  • API integration
  • Diagnostic tools
  • Resource management
  • Organizational change management
  • User requirements
  • Data modeling
  • Contract management
  • Data warehousing
  • Business intelligence
  • Project management professional (PMP)
  • Mainframe server systems
  • Systems deployment
  • Software and hardware updates
  • Data integration
  • Software testing
  • Version control
  • Microsoft desktop applications
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team building
  • Task prioritization
  • Self motivation
  • Network configuration
  • Interpersonal skills
  • Client relations
  • Analytical thinking
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Object-oriented programming
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Quality assurance
  • System maintenance
  • Data analysis
  • Troubleshooting
  • Agile methodologies
  • Professional demeanor
  • Problem-solving aptitude
  • Information systems
  • Data management
  • Network security
  • Code debugging
  • Project documentation

Timeline

Senior Systems Analyst

Allina Health
09.2010 - Current

Desktop Technology Analyst

Allina Health
07.2005 - 09.2010

Corporate Trust Relations Specialist

Wells Fargo Bank
04.2004 - 07.2005

Network Administrator/Instructor

The Cookie Cart
11.2003 - 02.2004

Financial Aid Advisor

High Tech Institute
01.2003 - 11.2003

B.S. - Computer Networking, Minor in Computer Science

St. Cloud State University

Similar Profiles

CREATE PROFILE
Khua Monteagudo