Destiny Hill
Dallas,TX
Summary
Professional System Analyst experienced and prepared for senior-level responsibilities. Expertise in systems analysis, project management, and software development with strong focus on team collaboration and achieving results. Known for adaptability, problem-solving skills, and delivering impactful solutions in response to changing needs. Highly dependable with a proven track record of driving successful outcomes in complex technical environments.
Overview
12
12
years of professional experience
Work History
Senior Systems Analyst
Fidelity Investments
01.2024 - Current
- Works with business partners and technology partners to identify, review, define, interpret, and clarify scope of work in terms of business and/or system requirements and processes.
- Analyzes existing system functionality, leveraging data models and SQL queries. Reflects the findings in clear functional documentation.
- Contributes to the analysis strategy for technology projects culminating in the creation of documentation to support project needs.
- Recommends changes to existing systems design to achieve requirements and recommends designs for new systems based on requirements.
- Documents objectives, use cases, requirements, and specifications.
- Monitors documentation standards and best practices.
- Recommends traceability improvements.
- Establishes project plans for projects of moderate scope and works on multiple projects concurrently.
- Works directly with the user community for project definition.
- Communicates project plan information, objectives, and deliverables to the team.
- Works on complex assignments and on multiple phases of a project.
- Writes business cases for review.
- Identifies and records risks, issues, dependencies, and assumptions in accordance with project standards.
- Participates in the review and validation of Quality Assurance test plans to ensure requirements have been met.
Financial Services Analyst
Nationwide
11.2023 - 01.2025
- Managed client accounts and performed financial analysis as an Investment Analyst.
- Complete NIGO work items through reachouts and resolutions using AWD/SmartDesk/Trac/PMTS systems.
- Follow up with appropriate internal administrative areas for completeness and accuracy of end policy/account product and plans.
- Completed Contributions, Loans and Distribution request for Bundled & Unbundled Plans.
- Assists with Readiness and/or Operational activities during platform transition period.
- Assist Employers, Plan Sponsors, Third Party Administrators and Plan Admins with Payroll Submission for Retirement and 401k plans via phone and email.
SR Content Review Analyst
Genpact
08.2018 - 03.2023
- Analyzed and interpreted data on over 200 social media accounts daily to make informed content decisions.
- Conduct analysis by investigating and resolving issues that are reported on client's site such as requests for account support and reports of potentially abusive content.
- Work collaboratively across organization to amplify the impact of client feedback, ensuring customer questions and concerns lead to consolidation.
- Analyzed and interpreted data to make informed content decisions.
- Communicated feedback and recommendations for content improvement to stakeholders.
- Demonstrated expertise in streamlining data management tasks, such as data validation by employing VLOOKUPs and pivot tables, resulting in improved accuracy and efficiency.
Data Analyst
Alliance RX
10.2016 - 08.2018
- Evaluated and reviewed engineered data for internal systems.
- Upheld HIPPA regulations and standards for protecting patient information.
- Performed quality and validation assessments on patient data to verify accuracy.
- Generated medical reports and patient admissions, treatment, and discharge for disbursement to various departments.
- Skilled in using advanced Excel functions, including VLOOKUP, to efficiently retrieve and analyze data.
- Create reports and summaries by leveraging pivot tables in Excel, facilitating data-driven decision-making for better organizational outcomes.
- Coded abstracted medical records according to ICD-10-CM and CPT coding guidelines.
Chat Support Specialist
Iqor Samsung
12.2013 - 10.2016
- Managed a high volume of customer emails and live chats as an Online Support Specialist, ensuring timely and professional responses.
- Assists with investigating, reviewing, and resolving customer complaints and escalations from internal and external sources.
- Collaborate with business functions to address any access related escalations.
- Execute and audit customer interactions, observing performance, techniques based on client guidelines and procedures.
- Financial services, review billing, processing payments, payment plans and merchandise purchases.
- Utilized CRM software to track and resolve over a 100 customer issues a day as a Technical Support Analyst, improving overall efficiency and customer satisfaction.
Education
MBA - Dual Masters in Information Systems And Business
Lamar University
Beaumont, TX05-2026
Skills
- Accounting Support
- Critical & Analytical Skills
- Financial Servicing
- SQL
- Tableau
- Python
- SAP Analytics Cloud
- SAP Fiori
- Microsoft Office
- Data Analytics
Timeline
Senior Systems Analyst
Fidelity Investments
01.2024 - Current
Financial Services Analyst
Nationwide
11.2023 - 01.2025
SR Content Review Analyst
Genpact
08.2018 - 03.2023
Data Analyst
Alliance RX
10.2016 - 08.2018
Chat Support Specialist
Iqor Samsung
12.2013 - 10.2016
MBA - Dual Masters in Information Systems And Business
Lamar University
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