Khumar Hasanova
AvAirpros
Brooklyn,NY
4
Languages
1
Certification
9
years of professional experience
Dynamic professional with extensive experience as a Ramp Tower Controller and Lead Passenger Service Agent, excelling in crisis management and team leadership. Proven track record in optimizing aircraft operations and enhancing customer satisfaction through effective cross-department coordination. Skilled in training and developing teams to achieve operational excellence and compliance with safety standards.
Work History
Ramp Tower Controller
4 Months- Coordinate aircraft ramp movements and gate utilization to ensure safe and efficient aircraft operations.
- Monitor aircraft arrivals, departures, towing activities, and parking stand assignments.
- Coordinate gate availability and aircraft positioning to minimize turnaround delays.
- Ensure compliance with FAA, TSA, airport, and company safety procedures and operational standards.
- Respond to irregular operations, delays, equipment issues, and emergency situations while maintaining operational continuity.
- Maintain accurate operational logs and real-time situational awareness of ramp activities.
- Support on-time performance through effective operational decision-making and resource coordination.
Lead Passenger Service Agent
1 Year 8 Months- Supervise, train, and support agents to ensure smooth daily operations and adherence to airline and airport policies.
- Assign duties and monitor performance of agents at check-in counters, boarding gates, and baggage services.
- Act as the primary escalation point for passenger issues, resolving complex concerns while maintaining high standards of customer satisfaction.
- Coordinate with flight crews, ground handling, and security teams to ensure on-time departures and compliance with safety regulations.
Flight Attendant
1 Year 11 Months- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Relationship Manager
11 Months- Mentor and guide junior bankers/associates, providing coaching on client management, risk assessment, and business development strategies.
- Manage and grow a portfolio of high-value client relationships by overseeing account strategy, financial planning, and tailored banking solutions.
- Lead cross-functional coordination with credit, operations, and product teams to deliver integrated financial services and ensure compliance with banking regulations.
Manager
4 Years 1 Month- Supervise, train, and support agents to ensure smooth daily operations and adherence to airline and airport policies.
- Assign duties and monitor performance of agents at check-in counters, boarding gates, and baggage services.
- Act as the primary escalation point for passenger issues, resolving complex concerns while maintaining high standards of customer satisfaction.
- Coordinate with flight crews, ground handling, and security teams to ensure on-time departures and compliance with safety regulations.
Education
- Criminal Justice
Skills
Team Leadership & Supervision
Training & Development
Crisis & Conflict Management
Cross-Department Coordination
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Russian
Native or Bilingual
Azerbaijani
Native or Bilingual
Certification
- AVIATION SECURITY AWARENESS
- CUSTOMER SERVICE
- DEALING WITH SPECIAL PASSANGER AND PWD
- DGR
- FIRE SAFETY
- FLIGHT DISTRUPTION / IRREGULARITY HANDLING
- GENERAL LOST & FOUND - WORLD TRACER INTRO
- HAZCOM
- HUMAN FACTORS
- SAFETY COMMINTMENT POLICY - USA REGULATIONS
- TRAVEL DOCUMENTATION
- LIVE ANIMALS AT CHECK IN
- TSA SELECTEE
- MANUAL CHECK IN
- BOARDING GATE PROCEDURES
Timeline
Ramp Tower Controller
AvAirpros
06.2026 - CurrentRead More
Lead Passenger Service Agent
Swissport/Turkish Airlines
01.2025 - 09.2026Read More
Flight Attendant
Endeavor Airlines/ Delta Connection
01.2023 - 12.2024Read More
Relationship Manager
Bank of America
01.2022 - 12.2022Read More
Manager
NYC Food Group Corp.
11.2017 - 12.2021Read More
Kingsborough Community College
from Criminal Justice
Read More