Khumo S. Simelane
Athens,GA
Summary
Enthusiastic Sophomore student eager to become a Mechanical Engineer and contribute to solving some of the world's most pressing challenges. Four years of work experience and two years of college curriculum have made me efficient in teamwork and collaboration, as well as competent in Google Sheets, MatLab and Civil 3D. Demonstrated ability to improve service efficiency and resolve issues swiftly, contributing to a positive atmosphere and operational excellence.
Overview
7
7
years of professional experience
Work History
Foodrunner
Five Bar
08.2024 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted customers with carry-out service.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
Server
Longhorn Steakhouse
11.2022 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Host
Longhorn Steakhouse
05.2018 - 11.2021
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Opened and closed seating sections according to volume of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Bachelor of Science - Mechanical Engineering
University of Georgia
Athens, GA05-2027
High School Diploma -
McIntosh High School
Peachtree City, GA05-2023
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Performance Improvement
- Proficient in MatLab, Inventor, Google Sheets, Civil 3D
- Sense of urgency
- Effective Multitasking
- Hospitality service expertise
- Memory retention
- Issue Resolution
Accomplishments
- Piano player for fourteen years, since age six
- Competed in regional competition "Federation" for ten years, earning Superior Plus Plus and Superior Plus every year (2013-2023)
- All State tenor saxophone player (2019)
- 4x Mastery Band (2019-2023)
- National Honors Society
- Graduated with Honors (Music, Engineering, Language [Spanish], Honor Roll)
- Schoolwide Mousetrap Car Competition Winner
- Varsity Basketball (2021-2023)
- Acceptance as freshman into University of Georgia (2023)
Affiliations
- NSBE (National Society of Black Engineers)
Avid Guitar and Piano Player, Tennis, Basketball, Paddleboarding, Gym, Jazz and Classical Music
Since first grade I've enjoyed playing piano and started learning guitar in my freshman year of college. Early influences have given me an appreciation for classical and jazz music. Nature and fitness are important to me so I love doing physical activity outside and around water.
Timeline
Foodrunner
Five Bar
08.2024 - Current
Server
Longhorn Steakhouse
11.2022 - 11.2024
Host
Longhorn Steakhouse
05.2018 - 11.2021
Bachelor of Science - Mechanical Engineering
University of Georgia
High School Diploma -
McIntosh High School
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