Kimore Hunter
Cincinnati,OH
You matter and you're important. No matter what anyone says about your dreams or no matter how insane, silly, or out of control it is. . . It is your dream, be proud of it.
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
10.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Resolved at least over 40 customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Furniture Customer Service
Williams-Sonoma, Inc.
04.2022 - 09.2022
- Following up with customers on inquiries about order status, Checking inventory and locating missing furniture, having an excellent written word with a high WPM of 250 for filing important customer documentation, and scheduling deliveries for furniture appointments.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Assisted over 50 customers or more in navigating the company website or mobile app for self-service options when applicable. Including assistance with online orders.
Walmart Customer Service
Walmart
02.2018 - 05.2020
- Received more than 50 Calls for Customers about their orders and provided customer care for missing items, refunds, and returns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time, and productivity.
Education
High school diploma -
10.2019
Skills
- Professional Writing Skills
- Microsoft Word/Windows
- Experienced in High-Speed Typing: 250 WPM
- Service Excellence
- IOS/Android
- Complaint resolution
- Account updating
- Help Desk
- Communication skills
- Computer skills
- Conflict management
- Phone etiquette
- Account management
- Technical support
- Copywriting
- Experienced Journalist
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
- Served volunteer work for Mother of Mercy.
- Served volunteer work for the Cincinnati Salvation Army. (2 years or more)
Assessments
- Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
- Customer service, Proficient, 03/01/21, Identifying and resolving common customer issues
Languages
English
Native or Bilingual
Timeline
Customer Service Representative - Connexus Resource Group
10.2022 - 04.2023
Furniture Customer Service - Williams-Sonoma, Inc.
04.2022 - 09.2022
Walmart Customer Service - Walmart
02.2018 - 05.2020
Riverview Community High School - High school diploma,
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchPersonal development programsCompany CultureHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Writing
Japanese
Chinese
Korean
World Building
Computer Technology
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