Khuong (Tim) Tran
Pittsburgh,PA
Summary
I am currently a staff sergeant (E5) of cyber operation squadron of United States Air Force Reserve Command (911TH Airlift Wing) with a handful of 18 years of experience in office administration, customer services and sales, 6 plus years of experiences in system administration field, COMPTIA Security Plus certified, secret clearance certified, leadership talent, well-organizing skill, bilingual skill (English and Vietnamese) and detail oriented, I am looking forward to investing my talents, integrity, values and experiences within company and local community.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Client System/ Cyber Operation
U.S Air Force Reservist
01.2020 - Current
- Currently Staff Sergeant (E5)- Cyber Operator (System Administrator)
- Performs equipment & software maintenance/upgrades and provides guidance to users on utilization of systems.
- Advises wing users on policies, procedures, accountability and maintenance and repair of base client systems.
- Monitors ongoing operation of systems to ensure hardware/software are functioning properly & standards met.
- Sets up/installs new programs and provides customer training and assistance on new computer system software.
- Deploys, sustains, troubleshoots and repairs standard voice, data, video network and cryptographic client devices in fixed and deployed environments.
- Manages client user accounts and organizational client device accounts (Active Directory and other management softwares).
- Support clients with technological needs and help resolving issues.
- Troubleshooting and support both over-the-phone and in-person to clients.
- Managing computer and network accounts using Directory and Resource Administrator (Active Directory)
- Computer/Network Incident Response and provide resolution relatively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Owner (PCI DSS compliant)
The NAILSPA
09.2016 - Current
- Handling Bookkeeping, payroll and related business taxes
- Maintain client relationship and sale goals
- Planning and developing sale strategy to meet the need of clients and the business
- Directed staff training programs, improving team performance and service delivery standards.
- Established operational workflows to enhance service efficiency and customer satisfaction.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Developed marketing strategies that increased brand visibility and attracted new clientele.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Technician
Nail Technician
01.2009 - Current
- Manage salon and general workspace to meet the service standard of cleanliness and client safety
- Providing professional services to meet the highest customer satisfaction
- Managing all payments included cash, check and credit card transactions.
Interpreter
Steel City Interpreter
01.2018 - 01.2019
- Performing Vietnamese interpretation role at UPMC hospital, government agency and other area needed Vietnamese Interpretation
- Also I have been interpreting for church services (English to Vietnamese and Vietnamese to English since 2004
Mechanic
U.S Army National Guard
06.2012 - 06.2018
- Responsible for maintenance of military lightweight vehicles
- Mission support on ground transportation
- Diagnosed mechanical issues in military vehicles, ensuring operational readiness and safety compliance.
- Performed preventive maintenance on equipment, extending lifespan and enhancing reliability.
Computer Hardware and Software Technician (Internship)
Community College of Allegheny County
01.2010 - 03.2012
- Responsible for answering first level technical support questions
- Responsible for supporting students within the computer lab
- Trained students on college related systems such as Blackboard, CCAC Central
- Diagnosed and resolved software issues for faculty and staff, ensuring minimal disruption to academic operations.
- Provided technical support for classroom technology, enhancing instructional delivery and student engagement.
- Installed, configured and maintained computer systems and network connections.
- Assisted in integrating third-party applications, ensuring seamless communication between systems.
Concierge and At Your Service Agent
Franchised Marriott in Vietnam (New World Hotel Saigon, Vietnam)
01.2005 - 01.2008
- Duty 1: Concierge
- Responsible for handling and assisting guest’s luggage upon check in and out
- Responsible for arranging transportation for in-house and outside guests
- Duty 2: Call Center Agent (Office Administrative Experience)
- Assisting Night Auditor to run day-end report, and to verify guest’ bill and payments if needed; Handling all cash, check and/or credit card transactions.
- Responsible for answering all in-coming and out-coming calls
- Responsible for booking room and transportation reservations
- Responsible for taking guest’s order, both in-room dining and room maintenance
- Responsible for hotel day-end report of cash and credit sale, of guest list for emergency case, and of in-house conferences and events
- Training new hires within the room division included front office, At Your Service, and housekeeping.
- Responsible for posting guests’ payments into the accounting system.
- Coordinate with other departments such as Loss Prevention, Laundry, Engineering, Kitchen (both Western and Chinese kitchens) to accommodate guests’ needs
- Assisting Front Desk agent to check guests in and out on a daily basis
- Responsible for assisting the entire hotel in case of emergency such as terrorism, fire attack, or other disasters.
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Coordinated transportation and reservations for guests, ensuring seamless travel experiences.
Education
Bachelor of Science - Biblical Leadership Studies
Christian Leadership University
San Bernardino, CA 09.2024 - 06.2026
Associate of Science - Business Management
Community College of Allegheny County
Pittsburgh, PA 08.2009 - 05.2012
United States Air Force Training - Information Technology Fundamental, Client System Operations (IT Software and Hardware Administration)
Community College of Air Force
02.2022 - 05.2022
United States Army training - Light Weight Wheel Vehicle Mechanic
United States Army
10.2012 - 02.2013
No Degree - Computer Software and Hardware training
Vietnam Trade And Tourism
Hochiminh, Vietnam 02.2008 - 12.2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of Battle Defensive Project while on 6 months deployment oversea.
Certification
- CompTIA Security+ Certified – Valid till 05 May 2028/COMP001202041344
- Currently Secret Clearance with U.S. Air Force Reserve (Contract ends Dec 2028)
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Bachelor of Science - Biblical Leadership Studies
Christian Leadership University
09.2024 - 06.2026
United States Air Force Training - Information Technology Fundamental, Client System Operations (IT Software and Hardware Administration)
Community College of Air Force
02.2022 - 05.2022
Client System/ Cyber Operation
U.S Air Force Reservist
01.2020 - Current
Interpreter
Steel City Interpreter
01.2018 - 01.2019
Owner (PCI DSS compliant)
The NAILSPA
09.2016 - Current
United States Army training - Light Weight Wheel Vehicle Mechanic
United States Army
10.2012 - 02.2013
Mechanic
U.S Army National Guard
06.2012 - 06.2018
Computer Hardware and Software Technician (Internship)
Community College of Allegheny County
01.2010 - 03.2012
Associate of Science - Business Management
Community College of Allegheny County
08.2009 - 05.2012
Technician
Nail Technician
01.2009 - Current
No Degree - Computer Software and Hardware training
Vietnam Trade And Tourism
02.2008 - 12.2008
Concierge and At Your Service Agent
Franchised Marriott in Vietnam (New World Hotel Saigon, Vietnam)
01.2005 - 01.2008