Khushboo Abhichandani
New York,NY
Summary
Dynamic and visionary Global Head with extensive experience in leading international commercial CRM platforms, digital channels, and analytics in the healthcare and pharmaceutical industries. Expert in steering cross-functional teams, managing large-scale digital projects, and driving product innovation with a focus on AI, omnichannel solutions, and customer engagement. Proven track record in product management, strategic planning, and financial oversight, with a keen ability to translate complex concepts into actionable strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Global Head – International Commercial CRM Platforms
AbbVie
04.2021 - Current
- Led the strategic direction and oversight for Global Commercial Excellence in diverse therapeutic areas, focusing on patient services and market expansion in LATAM, JAPAC and EMEA regions.
- Championed global cross-functional leadership, managing teams in a matrixed environment and fostering collaboration for collective goals.
- Executed product management strategies across 55+ countries, integrating omnichannel, digital marketing, AI, and VR to enhance customer engagement.
- Built and managed international teams, establishing strong business relationships with global partners and internal stakeholders.
- Oversaw financial management of budgets exceeding $5M, achieving significant cost reductions and efficiency improvements.
- Managed the entire product portfolio lifecycle, from ideation to delivery, including Salesforce CRM platforms and mobile applications.
Manager - Global Medical Affairs
AbbVie
09.2018 - 04.2021
- Directed strategy and operations for Global Medical Affairs, enhancing global medical information systems and web portals for North America, LATAM, EMEA and JAPAC regions.
- Supported new product launches and cross-functional initiatives, aligning with the Global Medical Affairs vision.
Technical Program Manager
Bristol-Myers Squibb
02.2017 - 09.2018
- Managed a $17M Regulatory Information Management (RIM) platform, leading cross-functional program teams.
- Advised on compliance matters, contributing to the successful implementation of technical regulatory programs.
- Reduced technical debt through proactive identification and resolution of system bottlenecks and architectural issues.
- Streamlined project delivery by implementing agile methodologies and optimizing team collaboration.
Sr. Business Analyst and Project Manager
Pfizer
07.2015 - 02.2017
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new Regulatory Information Management Platform.
- Developed comprehensive data models to guide decision-making, resulting in more informed strategies.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Business Analyst
LabCorp
07.2015 - 08.2016
- Worked on portfolio of projects to build high-quality cloud-based products and integrations for the organization to enhance customer experience: Xcellerate Clinical Informatics platform.
- Led cross-functional teams including Business Executives, Legal, Project Managers, Operations, Marketing, Sales, Informatics, & IT team in resolving complex technical and non-technical issues.
Research Associate
NYU Langone Medical Center
12.2010 - 04.2015
- Initially hired as Research Associate. Transitioned to Research Manager for assisting with drug product development.
Education
MBA - Information Technology
Goldey-Beacom College
Wilmington, DE10.2016
Master of Science - Pharmaceutical Sciences
Saint John's University
Queens, NY06.2010
Skills
- Strategic Planning & Execution
- Industry Trend Analysis & Operational Expertise
- Executive Presence & C-Level Engagement
- Salesforce Solutions & CRM Platforms
- Financial Management & P&L Responsibility
- Messaging, Communication & Public Speaking
- Global Leadership & Team Management
- AI & Data Analytics
Accomplishments
President's Award for International Commercial Excellence
Certification
- Project Management Professional (PMP®) Certification
- Professional Scrum Product Owner I (Scrum.org)
Timeline
Global Head – International Commercial CRM Platforms
AbbVie
04.2021 - Current
Manager - Global Medical Affairs
AbbVie
09.2018 - 04.2021
Technical Program Manager
Bristol-Myers Squibb
02.2017 - 09.2018
Sr. Business Analyst and Project Manager
Pfizer
07.2015 - 02.2017
Business Analyst
LabCorp
07.2015 - 08.2016
Research Associate
NYU Langone Medical Center
12.2010 - 04.2015
MBA - Information Technology
Goldey-Beacom College
Master of Science - Pharmaceutical Sciences
Saint John's University
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