Wasif Anowar
Cheektowaga,NY
Summary
Dedicated retail professional with strong experience in customer service, sales, and team leadership. Skilled in improving store operations, boosting sales through upselling, and providing excellent customer experiences. Effective communicator with a proven ability to manage inventory and maintain clean, organized work areas. Bilingual in Bengali and English.
Overview
3
3
years of professional experience
Work History
Athlete (Sales Associate)
Nike
Oceanside, NY
04.2024 - Current
- Facilitated seamless customer experiences by linking accounts to each purchase, ensuring personalized service.
- Delivered exceptional customer service at the cash register, enhancing customer satisfaction and loyalty.
- Successfully upsold equipment and accessories, contributing to increased sales revenue.
- Maintained an impressive 80% account link percentage, demonstrating consistency in customer engagement.
Shift Lead Manager
Walgreen's Pharmacy
Queens, NY
07.2022 - 02.2024
- Supervised and motivated employees to achieve productivity goals and meet customer needs effectively.
- Streamlined store operations, leading to significant improvements in process efficiency.
- Provided versatile support across various store positions, consistently backing up front-line staff.
- Organized merchandise efficiently on the floor and during returns, maintaining a well-ordered store environment.
- Ensured quick and respectful customer service at the cash register, optimizing checkout speed.
Mobile Expert
T-Mobile
Port Washington, NY
06.2021 - 06.2022
- Educated customers and staff on the latest devices and technology through frequent product demonstrations.
- Enhanced revenue by recommending and upselling accessories and promotions, achieving a 10% sales increase.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NY05-2024
Skills
- Merchandise Recommendations
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
- Inventory Accuracy
- Maintaining Clean Work Areas
- Cash Handling
- Sales Goals
Languages
Bengali
Native/ Bilingual
Timeline
Athlete (Sales Associate)
Nike
04.2024 - Current
Shift Lead Manager
Walgreen's Pharmacy
07.2022 - 02.2024
Mobile Expert
T-Mobile
06.2021 - 06.2022
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Similar Profiles
Rosa KimRosa Kim
Sales Specialist / Higher-Duties at NikeSales Specialist / Higher-Duties at Nike
Hailey ColeHailey Cole
Sales Associate at NikeSales Associate at Nike
MAKAILA HICKSMAKAILA HICKS
Operations Manager at NikeOperations Manager at Nike
Leilani CepedaLeilani Cepeda
Visual Merchandiser & Consumer Experience at NikeVisual Merchandiser & Consumer Experience at Nike
Alanna HazardAlanna Hazard
Sales Operations Coordinator at Impelix LLCSales Operations Coordinator at Impelix LLC