Khyati Patel
Jersey City,NJ
Summary
Seasoned Product Manager with robust track record of enhancing shipping services, managing high-stakes relationships, and driving cross-functional team collaboration to achieve superior product offerings and customer satisfaction. Excels in strategic procurement and market analysis, adept at negotiating with carriers and vendors to secure quality and cost-efficiency. Proven ability to innovate, evidenced by creation of profitable new trade lanes and successful introduction of LCL shipping services that significantly boosted revenue and volume. Adept at employing keen oversight of key performance indicators to spearhead continuous improvement initiatives, with history of elevating product quality, operational efficiency, and customer contentment. Committed to fostering culture of excellence and accountability, consistently achieving high departmental KPIs and elevating team performance through effective leadership and targeted training. Technically proficient in MS-Office Suite, Adobe Photoshop, Adobe Illustrator, CargoWise, Navisphere, TANGO, Tableau, and Salesforce.
Overview
13
13
years of professional experience
Work History
LCL (Less Than Container Load) Product Manager, USA
D.B. Group
01.2023 - 01.2024
- Led the development and launch of new LCL shipping services and products based on market research, customer feedback, and industry trends, resulting in increase in revenue and volume
- Managed relationships with LCL carriers, vendors, and freight forwarders, negotiating contracts and ensuring service quality and cost efficiencies
- Led procurement for pricing in USA, ensuring buying/selling rates are competitive in market
- Supported Corporate Product management with benchmarking of local group tariffs including FOB/DAP rates and provided international tender support
- Collaborated with cross-functional teams such as operations, branch management, sales, and marketing to define product requirements and specifications while ensuring compliance with international trade regulations, customs requirements, and industry standards related to LCL shipping services
- Analyzed key performance metrics such as revenue, volume, market share, and customer satisfaction to assess product performance and identify areas for improvement while implementing continuous improvement initiatives to enhance product quality, efficiency, and customer experience
Special Accounts Manager
D.B. Group
07.2021 - 01.2023
- Managed the strategic and operational supply chain requirements for key customer accounts of the company's 3PL warehouse Distrilogik and 2 branches –NYC and LAX
- Developed and implemented strategic sales plans and forecasts to achieve objectives for growth and profitability for assigned accounts
- Worked closely with cross-functional teams such as sales, branch management, operations, and customer service to ensure seamless execution of logistics solutions and timely resolution of issues while monitoring key account performance metrics and SOP maintenance/ implementation and/or training
Supervisor, Trans-Atlantic Trade Operations Export
DB Schenker
12.2020 - 07.2021
- Assisted management with researching, building, and implementing the operational process for the success of Trans-Atlantic trade operations
- Lead and developed the Northeast Export staff for a successful transition to the Transatlantic – Trade operations through remote training and building knowledge of individual customers within the trade for all branches of U.S.A
- Provided exceptional customer service to trade partners and supported with new business needs while making sure there are no service disruptions or failures to current business during time of transition and through the current market challenges
Supervisor, Area Ocean Northeast Export / Centralized Billing and Audit
DB Schenker
12.2019 - 12.2020
- Supervised day to day operations of Northeast Area Export Documentation Team which consisted of operations of four branches and Key accounts team within the Northeast Region while simultaneously supervising and managing a remote centralized Billing and Audit team of four
- Through further implementation of department SOP, trainings, personal skill development, and encouragement led a team of three to properly handle documentation and invoicing of a shipment while providing exceptional service to branch customer management and network partners while meeting weekly KPIs
- Developed SOP and trained the Centralized Billing and Audit team on how to accurately review financials while using rate management and carrier contractual agreements
Supervisor, Special Accounts
DB Schenker
07.2018 - 12.2019
- Supervised day to day operations of Key Accounts Import Department and a Control Tower Account (Miliary /Defense equipment supplier) which consisted of Imports, Exports, Consolidations, and oversized cargo, ensuring that the customer's service and communication expectations are met
- Aided in auditing, researching, and reporting service and performance issues
- Developed recommendations for improvements
- Supervised, guided, trained, and motivated a team of 5-16 within the role to ensure high level of productivity and to ensure department goals were met
- Reviewed and closed cost control month end, making sure billing was completed timely and accurately
- Maintained department P&L
Coordinator, Special Accounts and Global Projects
DB Schenker
07.2015 - 07.2018
- Coordinated end-to-end ocean freight shipments, managing import and export processes for diverse cargo types including Project Cargo, Oversized Cargo, Breakbulk, Ro-Ro, LCL, FCL, and Buyer’s/Seller’s Consolidation, ensuring timely delivery, compliance, and cost efficiency
- Provided high-level customer service to global cliental by understanding and complying with contractual agreements, shipment tracking and providing daily status updates/ reports
- Provided transport and documentation instructions to overseas offices
- Handled Rate negotiations and coordination of shipments with transport providers (steamship lines, ports, truckers) and provided ocean rate quotes to customer for non-contractual lanes
Ocean Export Agent – Global Forwarding
C.H. Robinson Worldwide Inc.
06.2013 - 07.2015
- Ensured adherence to customer SOPs, government agency regulations, and C.H
- Robinson company standards
- Generated, filed, and maintained up-to-date and accurate customer records, reports, shipment documentation, etc
- Handled FCL, LCL, and consolidations from beginning to end - prepared rates and quotes, coordinated cargo bookings and shipment needs, submitted commodity information through AES , filed timely rates with Federal Maritime Commission (FMC), and generated proper shipping documents/ bills of ladings
- Collaborated with support staff, overseas offices, and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
Customer Service Account Coordinator – Ocean Exports
Agility Logistics
12.2010 - 06.2013
- Communicated with cartage agent to arrange pickup of freight or container and selected appropriate export carrier and routing based on shipment characteristics or customer requirements
- Communicated with export carrier to confirm booking and receive shipping details
- Reviewed and validated customer documentation for accuracy and per compliance regulations
- Followed SOP (standard operating procedure) or customer specific SOP for standard or customer specific requirements
- Identified shipments requiring special handling and regulatory compliance due to shipment characteristics or value, documentation, commodity, country of origin or destination, shipper, or consignee
Education
B.S. - Marketing
Rutgers Business School
Newark, NJ01.2010
Skills
- Supply Chain and Logistics Management
- Performance Metrics Analysis
- International Trade Compliance
- Innovation and Strategic Planning
- Continuous Improvement Initiatives
- Cross-functional Team Leadership
- Market Analysis
- Strategic Procurement
- Product Management
Languages
English
Gujarati
Hindi
Timeline
LCL (Less Than Container Load) Product Manager, USA
D.B. Group
01.2023 - 01.2024
Special Accounts Manager
D.B. Group
07.2021 - 01.2023
Supervisor, Trans-Atlantic Trade Operations Export
DB Schenker
12.2020 - 07.2021
Supervisor, Area Ocean Northeast Export / Centralized Billing and Audit
DB Schenker
12.2019 - 12.2020
Supervisor, Special Accounts
DB Schenker
07.2018 - 12.2019
Coordinator, Special Accounts and Global Projects
DB Schenker
07.2015 - 07.2018
Ocean Export Agent – Global Forwarding
C.H. Robinson Worldwide Inc.
06.2013 - 07.2015
Customer Service Account Coordinator – Ocean Exports
Agility Logistics
12.2010 - 06.2013
B.S. - Marketing
Rutgers Business School
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