Microsoft Office
Khyati Shah
Wethersfield,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
26
26
years of post-secondary education
4
4
Languages
Work History
Scientific Services Regional Manager
PerkinElmer Working For GSK Account
Connecticut And Massachusetts, New England Region
09.2020 - Current
- Mentor and train 40 staff members at four different client locations regarding best-in-class customer support, follow-up communication, and specific laboratory support skills to drive growth and customer satisfaction
- Leveraged profit opportunities by recruiting top 20 talent and managing brand image to exceed plan performance by 70 %
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established and maintained operational standards for Three locations in New England Region.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Spearheaded market expansion plans for senior leadership.
- Masterminded updates to 15 workflows and revitalized teams to meet changing business needs and boost team member performance by 60 %.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Lab Support Coordinator Lead
PerkinElmer Working For GSK ViiV Healthcare
Branford, CT
12.2019 - 09.2020
- Coached around 10 employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Oversaw daily performance of computer systems, entered commands and observed system functioning to verify correct operations and detect errors.
- Assisted with new hire orientation and employee training
- Coordinated meetings and events for internal and external groups.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
Sr. Site Specialist
Thermo Fisher Sci Working At GSK ViiV Healthcare
Branford, CT
07.2017 - 12.2019
- Established Inventory Management system .
- Stockroom Management- Restocking of lab consumables and solvents at designated inventory locations
- Order Management- Perform ordering of supplies on behalf of end users (ARIBA, SAP, ERP, CERPS)
- Perform inbound receiving and goods receipts into GSK system (SC Logics)
- Chemical tracking Services (ICARUS)
- Inbound chemical container registration and barcoding leveraging customer system
- Supported container disposal process
- Upload SDS as required in 3E Verisk system.
- Lab Concierge includes glass wash management, Primary point of contact for inbound materials
- Vendor escorting
- Other duties include ordering Dry Ice, LN2 & other compressed gasses
- Asset Management support
Laboratory Technician Assistant
Clinical Lab Partners Acquired By Quest Diagnostics / Women's Health Laboratory
Rocky Hill, CT
10.2013 - 01.2017
- Promptly and efficiently distribute specimens to different facilities and labs
- Schedule clinical lab technicians to maintain efficient workflow
- Perform various administrative duties, including data entry and document preparation
- Neatly and accurately complete all required SOP documentation following set guidelines
- Correctly prepared laboratory equipment and instrumentation required for tests, processes, or quality control
- Closely followed trends and techniques in medical laboratory testing
- Accessioned more than 200,000 specimens using Co-Path system, prepare, stain, and transfer surgical pathology and Gynecological cytology specimens
- Performed more than 15000 moderately complex tests such as BD Vaginitis Affirms.
- Manage, organize, and demonstrate competency assessment training program and actively participated in CAP Proficiency testing
- Trainer for newly hired lab assistants
- Perform various pending lists such as un-received pending list, HPV reflex pending list, affirm pending list, general lab pending list, Specimen Arrived-Batched but not received pending lists, etc
- Communication with clients and problem-solving
- Batching reflex testing to reference laboratory
- Receive reagents inventory and distribute in various departments.
Laboratory Technician Assistant
RCRA Training, Clinical Lab Partners/ Hartford Healthcare
Newington, CT
07.2009 - 10.2013
- Created new orders in Laboratory Data Entry Management System
- Compiled statistical information for special reports
- Verified that information in computer system was up-to-date and accurate
- Referred quality control data to Clinical Laboratory technicians
- Closely managed specimens' pending lists and managed to solve problems
- Managed training program
- Closely followed trends and techniques in medical laboratory testing
- Demonstrated testing procedures and equipment to new laboratory personnel
- Expertly procured and processed average of 400 to 800 accessions in one shift
- Isolated, identified and prepared specimens for examination.
Education
PMP - Project Management
Technical Institute of America
New York, NY 05.2001 - 11.2021
Bachelor of Science - Biology, Science
Central Connecticut State University
New Britain, CT 01.2006 - 05.2009
Associate of Science - Pharmacy
PES College Of Pharmacy Bangalore
04.2003 - 05.2005
Skills
Business development and planning
Marketing campaigns
Staff recruiting and Management
Operational Oversight and Management
Territory and Vendor Management
Strategic planning
Sales Development
Project Management
Leadership skills
Procurement management
Policies and procedures
Additional Information
- Recognition-Promotion September 2020.
- Gold star award- Committed to Excellence 2015
- Five-year Service Excellence award 2014.
- Certification of Appreciation 2014.
- The employee of the month of September 2012.
- The employee of the month of August 2011.
Software
Kanban
Project Scheduling
PowerBI
Performance Tracking
Spreadsheets
Presentation and Slideshows
Timeline
Scientific Services Regional Manager
PerkinElmer Working For GSK Account
09.2020 - Current
Lab Support Coordinator Lead
PerkinElmer Working For GSK ViiV Healthcare
12.2019 - 09.2020
Sr. Site Specialist
Thermo Fisher Sci Working At GSK ViiV Healthcare
07.2017 - 12.2019
Laboratory Technician Assistant
Clinical Lab Partners Acquired By Quest Diagnostics / Women's Health Laboratory
10.2013 - 01.2017
Laboratory Technician Assistant
RCRA Training, Clinical Lab Partners/ Hartford Healthcare
07.2009 - 10.2013
Bachelor of Science - Biology, Science
Central Connecticut State University
01.2006 - 05.2009
Associate of Science - Pharmacy
PES College Of Pharmacy Bangalore
04.2003 - 05.2005
PMP - Project Management
Technical Institute of America
05.2001 - 11.2021