Summary
Overview
Work History
Education
Skills
Timeline
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Khye Gary

Pearland,TX

Summary

Seasoned Support Agent with 8 years of experience in customer service and healthcare support roles. Skilled in multi-channel support including email, chat, and phone; adept at managing customer expectations and building trust. Seeking to leverage expertise in patient service and data management as a

Qualified Experience Rep with strong background in customer service counseling. Proven track record in resolving customer issues effectively and maintaining high client satisfaction rates. Demonstrated proficiency in communication and problem-solving skills, ensuring positive customer experience.

Overview

9
9
years of professional experience

Work History

Chat Support Agent

Arine
10.2022 - 09.2024
  • Responded to customer inquiries through multiple channels, including phone, email, and live chat, ensuring swift and effective resolution of issues
  • Maintained high service standards by swiftly addressing and resolving customer concerns, contributing to enhanced customer satisfaction
  • Utilized an internal knowledge base and frequently asked questions (FAQs) resources to provide accurate and consistent support to customers
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.

Healthcare Rep

Apria
09.2021 - 08.2022
  • Managed both inbound and outbound communication with patients, confirming order receipts, clarifying document requirements, and explaining insurance benefits to enhance patient understanding and satisfaction
  • Coordinated with healthcare professionals to provide patients with timely updates on order status and delivery estimates, ensuring efficient service delivery
  • Assessed and processed incoming orders, determining appropriate next steps to maintain workflow efficiency and accuracy in patient service
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Data Clerk

Ameri Gas
10.2019 - 07.2021
  • Managed customer support interactions, ensuring expectations were met and fostering enhanced trust and loyalty
  • Assimilated knowledge of customer profiles and needs to personalize service approaches within company guidelines
  • Handled troubleshooting for return and warranty claims, meticulously documenting issues and coordinating escalations when required
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.

Patient Service Rep

California Post Acute Care
03.2016 - 08.2019
  • Documented patient health history and demographics, ensuring accurate records for nurse assessments and care planning
  • Coordinated initial and follow-up appointments, enhancing patient access to healthcare services
  • Managed email correspondence, resolving patient inquiries and maintaining up-to-date profiles for continued care quality
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.

Education

High School Diploma - General Studies

Crenshaw Arts Tech Charter High
07.2012

Skills

  • Strong Interpersonal and Communication Skills
  • Proficiency in MS Office Suite
  • Typing Speed 90 Words Per Min
  • Familiar With Medical Terminology
  • Proficiency in Data Analytics
  • Salesforce
  • G-Suite Google Workplace / Gmail
  • Slack
  • CRM & CX Tools
  • Zendesk
  • Complaint Handling
  • Live chat support
  • CRM Software
  • Remote Support
  • Microsoft Teams
  • Microsoft PowerApps
  • Salesforce CRM experience

Timeline

Chat Support Agent

Arine
10.2022 - 09.2024

Healthcare Rep

Apria
09.2021 - 08.2022

Data Clerk

Ameri Gas
10.2019 - 07.2021

Patient Service Rep

California Post Acute Care
03.2016 - 08.2019

High School Diploma - General Studies

Crenshaw Arts Tech Charter High

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Khye Gary