Khyla Kellam
Edison,NJ
Summary
Hardworking and reliable with strong ability in any task given. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic client services professional with strong diverse background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Mail Carrier
United States Postal Office
Plainfield, NJ
12.2022 - Current
- Delivered packages and letters to residential customers.
- Ensured compliance with federal laws related to privacy protection.
- Checked incoming mail for proper postage and correct names and addresses.
- Operated a vehicle in accordance with safety regulations.
- Performed regular maintenance checks on assigned vehicle.
- Provided assistance in sorting large volumes of mail at post office facility.
Clerical Associate
Medemerge
Greenbrook, NJ
10.2021 - 12.2022
- Copied, sorted and filed records of office activities and business transactions.
- Maintained filing systems, both electronically and in paper form.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Clerical Associate
New York City Health & Hospitals
New York, NY
08.2020 - 10.2021
Medemerge
- Provide patients with Covid-19 test results
- Developed organizational filing systems for confidential customer records and reports.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Computed, recorded and proofread data or reports.
- Reviewed files, records and other documents to obtain information or respond to requests.
Customer Service Representative
New Jersey One Call (811)
Piscataway, NJ
05.2019 - 08.2020
- Locate buried utility lines by informing utility companies of the nearby underground infrastructure.
- Map out buried utility lines for utility companies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front End Runner & Customer Service
ShopRite
Piscataway, NJ
07.2016 - 05.2019
- Provide customers with fast, friendly, and efficient service
- Ensure cleanliness of store and demonstrate strong work ethic and integrity
- Handle store returns and restock of unpurchased merchandise.
- Handled various errands for employees throughout company.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Plainfield High School
01.2014
Some College (No Degree) - Psychology
Kean University
Union, NJSkills
- Communication
- Leadership
- Teamwork
- Customer service
- Computer literacy
- Conflict resolution
- Paperwork Processing
- Appointment Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Microsoft Outlook
- Customer Relations
- Adaptive Team Player
- Client Relations
Timeline
Mail Carrier
United States Postal Office
12.2022 - Current
Clerical Associate
Medemerge
10.2021 - 12.2022
Clerical Associate
New York City Health & Hospitals
08.2020 - 10.2021
Customer Service Representative
New Jersey One Call (811)
05.2019 - 08.2020
Front End Runner & Customer Service
ShopRite
07.2016 - 05.2019
Plainfield High School
Some College (No Degree) - Psychology
Kean University
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