Khylee Spore
Newman
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
McDonald’s
Gustine
12.2024 - Current
- Take orders for the drive-thru, and I am great at multitasking.
- Recommended, selected, located, and obtained products to meet customer needs.
- Built and maintained productive relationships with employees.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Outreach Coordinator
Martinsburg College
02.2022 - 07.2024
- Company Overview: Remote.
- I communicated with students daily, as I provided information about our college, as well as financial opportunities that could be available to them.
- I worked on Excel and am very knowledgeable about Microsoft Office, as well as the VTiger online portal.
- Scheduled students to our portal for more information and details, as well as working on social media.
- Remote
- Forecasted and assessed annual, quarterly and monthly goals by analyzing report data.
- Assisted in creating content for website updates and blog posts related to outreach initiatives.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
Order Picker
Amazon
Tracy
10.2021 - 02.2022
- Trained new Amazon employees and gave them information about the job.
- Packed and prepared orders for shipping, ensuring items were securely wrapped.
- Tracked outgoing orders to provide shipping status to customers.
- Participated in training sessions to improve picking techniques and learn new technologies.
- Placed products on conveyors for final wrapping and shipment.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Electrician Apprenticeship
IBEW
07.2020 - 10.2021
- Company Overview: Local 340
- As an electrician apprentice, I worked on solar panel installation and commercial work.
- Read and understood work plans and blueprints.
- Connected negative and positive wiring from combination boxes.
- Dug a trench to lay down ground copper wiring.
- Picked up 50 lb solar panels and laid them on top of structural beams.
- I learned how to properly wear PPE and understand its safety.
- I worked well with my team and foreman.
- Local 340
- (Apprenticeship cut short due to Coronavirus 2020)
- Repaired or replaced worn or defective parts using hand tools and power tools.
Customer Service/Pharmaceutical Clerk
CVS
Modesto
07.2017 - 06.2020
- I answered phone calls, called doctor offices, and read prescriptions, which has made me comfortable in a fast-paced environment.
- Quick to memorize a stock of medications and floor products.
- Became knowledgeable about well-known products, and relayed information.
- Participated in continuing education programs to stay informed on pharmacy practices and product knowledge.
- Processed customer orders and refills accurately, efficiently and timely.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Built and maintained productive relationships with employees.
Soccer Coach and Customer Service
Verbero Powerplay
Ripon
07.2014 - 07.2018
- The skills that I have obtained from this employer helped me develop teamwork abilities, as well as relationship capabilities.
- This employer developed me to work consistently, as well as effectively, when given more than one task at once.
- As I taught children how to play soccer, it made me become extremely dependable and reliable for information and knowledge.
- Created individual training programs tailored to each player's strengths and weaknesses.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Developed team strategies, tactics, formations, and set plays for competitive matches.
- Fostered a positive, competitive, and team-oriented environment, promoting sportsmanship and respect among players.
- Evaluated players' performance during practice sessions and games.
Education
Diploma -
Ripon High School
RiponAssociate of Science - Business Administration
San Joaquin Delta College
Stockton, CASkills
- Pharmaceutical knowledge
- Keyboard proficiency
- Safety awareness
- PPE knowledge
- Customer service skills
- Communication skills
- Data analysis
- Employee training
- Effective communication
- Attention to detail
- Customer complaint resolution
- Account management
Timeline
Customer Service Cashier
McDonald’s
12.2024 - Current
Outreach Coordinator
Martinsburg College
02.2022 - 07.2024
Order Picker
Amazon
10.2021 - 02.2022
Electrician Apprenticeship
IBEW
07.2020 - 10.2021
Customer Service/Pharmaceutical Clerk
CVS
07.2017 - 06.2020
Soccer Coach and Customer Service
Verbero Powerplay
07.2014 - 07.2018
Diploma -
Ripon High School
Associate of Science - Business Administration
San Joaquin Delta College