Khylia Thompson
New York,NY
Summary
Professional with experience supporting executive leadership, ready to enhance organizational efficiency. Known for strong focus on team collaboration and consistent achievement of results. Skilled in managing complex schedules, coordinating high-profile meetings, and handling confidential information with discretion. Adaptable and dependable, capable of navigating changing needs with ease. Willing to relocate to: Manhattan, NY
Overview
10
10
years of professional experience
Work History
EXECUTIVE ASSISTANT
Home Tile Center
Long Island City, NY
12.2022 - Current
- Managed CEO's calendar, scheduling meetings and coordinated travel arrangements.
- Processed travel expenses and reimbursements for senior management group.
- Created expense reports, budgets, and filing systems for management team.
- Acted as primary liaison between CEO and internal teams, facilitating effective communication across departments.
- Managed approximately 30 incoming calls and emails per day from customers.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Reviewed employee timesheets/payroll before final approval.
ADMINISTRATIVE ASSISTANT
White & Case LLP
New York, NY
12.2021 - 12.2022
- Scheduled meetings, booked conference rooms, and prepared materials for attorneys.
- Prepared expense reports in Concur.
- Managed incoming calls, routed inquiries appropriately, and documented messages for attorneys.
- Entered attorney hours through Intapp Time system.
- Filed, scanned, faxed, and emailed documents while maintaining accurate records and confidentiality.
- Coordinated calendars across my team to optimize efficiency and ensure smooth operations.
- Monitored inventory levels through regular audits and reordered supplies as needed, ensuring attorneys and firm members consistently had supplies.
- Assisted with office maintenance and technology requests.
RECEPTIONIST
SPS Global / Deutsche Bank
New York, NY
10.2019 - 12.2021
- Greet and welcome visitors, clients, and guests in a professional manner.
- Answer, screen, and direct incoming phone calls.
- Manage a busy multi-line telephone system.
- Schedule and confirm appointments and meetings.
- Respond to emails and general inquiries promptly.
- Maintain a professional and organized reception area.
SERVER
The Chelsea House
New York, NY
02.2018 - 01.2020
- Provided exceptional customer service in a fast-paced environment.
- Engaged with guests to enhance their dining experience.
- Resolved customer complaints promptly to maintain positive relationships.
- Performed opening and closing duties.
RECEPTIONIST
Hilton JFK Hotel
New York, NY
02.2017 - 01.2018
- Answered high-volume guest calls and front-desk inquiries, reducing wait times and improving guest satisfaction.
- Oversaw incoming and outgoing mail operations, ensuring timely distribution.
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
Education
Bachelor's degree - Communications
York College
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Manhattan, NY
Timeline
EXECUTIVE ASSISTANT
Home Tile Center
12.2022 - Current
ADMINISTRATIVE ASSISTANT
White & Case LLP
12.2021 - 12.2022
RECEPTIONIST
SPS Global / Deutsche Bank
10.2019 - 12.2021
SERVER
The Chelsea House
02.2018 - 01.2020
RECEPTIONIST
Hilton JFK Hotel
02.2017 - 01.2018
Bachelor's degree - Communications
York College