Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ki-Jana Ross

Johnson City

Summary

Experienced professional with a solid foundation in customer service and food preparation. Thrives in collaborative work settings. Proficient in upholding strict cleanliness, efficiency, and safety protocols. Recognized for dependability, clear communication skills, and dedication to achieving top-notch outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Five Guys Crew Member

Five Guys
03.2024 - Current
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Dispatcher

Dash
10.2022 - 05.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Warehouse Worker

The Rob Salamida Co
01.2021 - 05.2021
  • Working on a line, dealing with machines , and moving heavy pallets
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

PCA/Caregiver

SELF-EMPLOYED
04.2018 - 09.2019
  • Care for patients in their homes, Cleaning ,preparing their meals, helping with daily activities and grooming
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.

Dunkin Donuts Crew Member

Dunkin’ Donuts titomoda
06.2018 - 07.2018
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

Five guys
09.2017 - 06.2018
  • Cooking ,cleaning , practicing food safety procedures, working on a food line, dealing with customers and cash exchange, getting orders out in time , working with a team and food prepping.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma - All

Binghamton Highschool
Binghamton, NY
06-2016

Skills

  • Customer Service (1 year)
  • Housekeeping
  • Food Service
  • Food Prep
  • Fast Food
  • Food Safety
  • Organizational skills
  • Coffee Experience
  • Food Handling
  • Cleaning Experience
  • Cashiering
  • Laundry
  • Customer service
  • Communication skills
  • Leadership
  • Cash handling
  • Cooking
  • Food handling
  • Sales
  • Cash register
  • Phone etiquette
  • Computer skills
  • Negotiation
  • Time management
  • Teamwork and collaboration
  • Multitasking and organization
  • Problem-solving
  • Clear communication
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Safe food handling
  • Integrity and honesty
  • Basic math

Certification

  • PCA March 2019 to March 2020
  • Food Handler Certification

Timeline

Five Guys Crew Member

Five Guys
03.2024 - Current

Dispatcher

Dash
10.2022 - 05.2024

Warehouse Worker

The Rob Salamida Co
01.2021 - 05.2021

Dunkin Donuts Crew Member

Dunkin’ Donuts titomoda
06.2018 - 07.2018

PCA/Caregiver

SELF-EMPLOYED
04.2018 - 09.2019

Crew Member

Five guys
09.2017 - 06.2018

High School Diploma - All

Binghamton Highschool

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