Kia Friday
Byram,MS
Summary
I bring 2 years experience as a temporary employee to the company, I am detail-oriented and customer focused healthcare support professional with experience in coordinating medical and dental documentation processes. Skilled in communicating with healthcare providers to retrieve missing or incomplete documentation, ensuring compliance with service delivery standards. Proven ability to educate providers on documentation requirements, facilitate interdepartmental collaboration to meet customer timelines, and accurately attach medical records into electronic systems. Demonstrates strong organizational skills, attention to detail, and a commitment to accuracy and service quality.
Overview
21
21
years of professional experience
Work History
Records Management Specialist
Remedy Staffing
02.2023 - Current
- Coordinated with dental and medical experts to acquire required paperwork.
- Inform and educate office providers on expectations of service delivery and appropriate documentation of medical/dental services.
- Assist various LHI departments to ensure customer designated time frames are met by contacting providers.
- Review faxed documentation from provider and attach to correct veteran file and transcribe medical information onto fillable electronic form to ensure accurate processing.
- Responsible for contacting medical and/or dental healthcare professionals to retrieve missing/ incomplete documentation
Supervisor
Comcast Communications
09.2019 - 05.2023
- Identified and resolved issues with products and services to ensure they meet company and industry standards, identified areas for improvement and enhance the overall quality of products and services.
- Supervise 15 representatives, provide evaluations, training, and handle situations escalated to management.
- Provide evaluations, verbal feedback and managerial support when necessary.
- Deescalate conflicts, resolve service issues, and retain consumer account.
- Focused employees on important tasks and prioritized work actions to accomplish daily goals.
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
Supervisor
AT&T
12.2004 - 06.2018
- Supervised 10-13 sales agents, provide consumers with products and services available for communication needs.
- Complete clear and concise documentation of call details for tracking of member/provider contracts.
- Maximized employee performance with effective training and close mentoring.
- Tracked employee performance to determine areas of strength and improvement.
- Improved team performance by providing direction and hands-on support.
Education
Associate of Applied Science -
Hinds Community College
Raymond, MsSkills
- Customer assistance
- Provider Enrollment triage team (special project)
- Assist with Provider application for enrollment and revalidation
Languages
English
Timeline
Records Management Specialist
Remedy Staffing
02.2023 - Current
Supervisor
Comcast Communications
09.2019 - 05.2023
Supervisor
AT&T
12.2004 - 06.2018
Associate of Applied Science -
Hinds Community College