Kia Griffin
Dallas,TX
Summary
A detail-oriented professional with a diverse background in administration, customer service, and education. Demonstrated expertise in managing schedules, delivering exceptional customer service, and supporting organizational operations. Currently seeking a challenging role to leverage strong communication, organizational, and problem-solving skills to contribute to a dynamic team's success.
Overview
12
12
years of professional experience
Work History
Administrative Director (Hybrid)
Adamika Village
08.2024 - 11.2024
- Company Overview: Non-Profit
- Managed day-to-day administrative operations, ensuring smooth workflow
- Developed and implemented efficient filing systems, improving document retrieval time by 50%
- Coordinated communication between departments and external stakeholders
- Non-Profit
Customer Service Representative (Remote)
The CE Shop
07.2020 - 04.2022
- Resolved inbound customer inquiries regarding products and services, achieving a 95% customer satisfaction rating
- Achieved sales goals by effectively promoting products and upselling to customers, exceeding monthly targets by 10% on average
- Accurately entered customer data and maintained detailed records in the CRM system
Insurance Service Representative
National General Insurance
04.2018 - 04.2019
- Handled inbound customer calls, addressing inquiries, resolving policy issues, and providing exceptional customer service
- Successfully sold insurance products to new and existing customers, contributing to a 12% increase in sales for the team
- Maintained accurate customer records, processed policy changes, and ensured compliance with company regulations
Administrative Assistant/504 Coordinator Assistant
Highland Park ISD, Highland Park Middle School
12.2016 - 04.2018
- Provided comprehensive administrative support to the principal, including managing calendars, scheduling meetings, and preparing correspondence
- Coordinated 504 meetings, maintained confidential student records, and ensured compliance with special education regulations
Technical Assistant
Richardson ISD, Dartmouth Elementary School
08.2013 - 12.2016
- Evaluated the performance of systems and networks through comprehensive testing methodologies, identifying areas for improvement or optimization.
- Tech Support (300+ Students, 1:1 Devices):
Repair & maintain student devices (computers, tablets, etc.).
Install/update software.
Manage device inventory.
Basic network support. - Student Records:
Data entry & maintenance in SIS.
Generate student reports.
Ensure data security (FERPA).
SIS support. - General:
Provide technical support.
Document repairs/procedures.
Academic Liaison
Richardson ISD, Richardson High School
10.2012 - 08.2013
- Coordinated the PACE After School Program, planning activities, supervising students(100+), and ensuring a safe and engaging environment
- Organized workshops focused on academic success strategies such as time management skills or study techniques, enhancing overall student performance levels.
- Developed comprehensive orientation programs for incoming students, fostering a positive experience in the academic environment.
- Mentored struggling students, leading to improved academic performance and confidence.
Education
B.A. - Political Science
University of Saint Mary
Kansas05.2012
Skills
- Scheduling Coordination
- Data Entry
- Records Management
- Office Management
- Excellent Verbal and Written Communication
- Customer Service
- Interpersonal Communication
- Team Building
- Microsoft Office Suite
- Google Office Applications
- Social Media Platforms
- Website Management
- Software Manipulation
- Inbound/Outbound Call Resolution
Timeline
Administrative Director (Hybrid)
Adamika Village
08.2024 - 11.2024
Customer Service Representative (Remote)
The CE Shop
07.2020 - 04.2022
Insurance Service Representative
National General Insurance
04.2018 - 04.2019
Administrative Assistant/504 Coordinator Assistant
Highland Park ISD, Highland Park Middle School
12.2016 - 04.2018
Technical Assistant
Richardson ISD, Dartmouth Elementary School
08.2013 - 12.2016
Academic Liaison
Richardson ISD, Richardson High School
10.2012 - 08.2013
B.A. - Political Science
University of Saint Mary