Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kia Johnson

Jacksonville,NC

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

11
11
years of professional experience

Work History

Supervisor

The Results Companies
01.2020 - Current
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals
  • Documented repair processes and helped streamline procedures for future technical support actions
  • Monitored workflow to improve employee time management and increase productivity.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Inventory Supervisor

RGIS
07.2016 - 12.2019
  • Reviewed inventory control reports ensuring accuracy and completeness
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Verified prices and computed totals to complete accurate invoices
  • Accurately entered data using RM's and efficiently completed all paperwork
  • Trained newly hired employees on all aspects of performing census, including tasks and techniques
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Customer Service Representative

Convergys Corporation
07.2013 - 06.2014
  • Assisted customers with package delivery or pick up questions
  • Delivered service and support to each customer professionally and efficiently
  • Resolved lost and missed package issues quickly through meticulous research, probing questions, and product mastery.

Education

Some College (No Degree) -

Denmark Technical College
Denmark, SC

High School Diploma -

West Florence High School
Florence, SC
07.2008

Skills

  • Subject Matter Expert
  • Coach/Mentor
  • Leadership
  • Staff Management
  • Project Management
  • Team Building
  • Call Monitoring
  • Database Management

Timeline

Supervisor

The Results Companies
01.2020 - Current

Inventory Supervisor

RGIS
07.2016 - 12.2019

Customer Service Representative

Convergys Corporation
07.2013 - 06.2014

Some College (No Degree) -

Denmark Technical College

High School Diploma -

West Florence High School

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Kia Johnson