Kia Jones
Las Vegas,NV
Summary
Accomplished, positive, & energetic professional with a solid reputation of excellence in sales and management in the beauty industry. I am a motivated and resourceful leader, with strong organizational skills and a unique and natural ability to cultivate genuine and profitable relationships.
Overview
7
7
years of professional experience
Work History
Freelance Beauty Advisor
Estee Lauder Companies Inc
07.2022 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
Estee Lauder Account Coordinator
Macy's
06.2021 - 07.2022
- Strategically develop teams, create and execute business plans for
each season, drive eventing and acquire a new customer. - Drove business for largest Estee Lauder territory in the country. 12 Doors in 7 states. (More than any other coordinator across all brands total Macy's)
- Leader of interdepartmental brand education, with a strong emphasis on our Hero franchise culture across 2 divisions. Resulting in $6 million in sales & driving top volume among coordinators in the NW region.
- Planned & executed two $50,000 plus national GWP calling party events between August '21 and July '22. All doors brought in top volume results in the company.
- Developed strong relationships with store leadership, fostering trust and collaboration between Estee Lauder, sister brands, and Macy's.
- Led Macy's Virtual M STAR School. Training group consisted of 35+ sales managers &
store managers over 2 days of in-person training. Additionally, educated beauty colleagues on major Macy's Beauty Initiatives for 2022. (DE & I) - Gained #1 rank at top door
- Doors averaged 22% MyClient for total OH/IN & IL/MO/KS. These numbers were top in total Macy's.
Freelance Beauty Advisor
Estee Lauder Companies Inc
10.2016 - 06.2021
- Providing each client with a detailed, and extremely personalized service helping them meet their individualized beauty needs.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Creating a memorable experience for repeat clientele.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Sales Manager
Shoot 360
04.2017 - 08.2019
- Partnered with ownership to recruit top talent for the sales team, & coaching staff. This contributed to a high-performing work environment.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Answered phones, booked & planned events.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Certificate of Completion - Cosmetology
Olympic College, West Sound Technical Skills
Bremerton, WAHigh School Diploma -
Port Townsend High School
Port Townsend, WA06.1999
Skills
- Professionalism & strong work ethic
- Leadership
- Teamwork & collaboration
- Sales Proficiency
- Products Knowledge
- Customer Engagement
- Critical thinking & problem solving
- Time Management
References
- Emily Fagel, Estee Lauder Field Sales Director, Portfolio (513)319-1506
- Molly Roberts, Estee Lauder Field Executive, Portfolio (317)941-8416
- Michael Skidmore, Macy's, Beauty Field Director (513)227-5347
- Natasha Thalley, Nurse Manager Simon Cancer Center (812)345-2179
Projects
Project Name, Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Timeline
Freelance Beauty Advisor
Estee Lauder Companies Inc
07.2022 - Current
Estee Lauder Account Coordinator
Macy's
06.2021 - 07.2022
Sales Manager
Shoot 360
04.2017 - 08.2019
Freelance Beauty Advisor
Estee Lauder Companies Inc
10.2016 - 06.2021
Certificate of Completion - Cosmetology
Olympic College, West Sound Technical Skills
High School Diploma -
Port Townsend High School
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