Kia Jones
Panama City
Summary
Results-driven leader specializing in team supervision, quality assurance, and customer communication. Demonstrated ability to enhance operational efficiency while upholding high standards in process detailing.
Overview
27
27
years of professional experience
Work History
Lead Detailer
Enterprise Holdings
Panama City
12.2020 - 04.2024
- Led detailing team to deliver high-quality service and optimize workflow.
- Trained new detailers on best practices and safety protocols.
- Assisted in developing standard operating procedures for detailing processes.
- Performed inspections of completed work prior to delivery or installation.
- Inspected vehicle to verify pristine appearance for customer.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Maintained accurate records of all detailing activities in order to facilitate project tracking and reporting.
- Oversaw inventory management for cleaning supplies and coordinated equipment maintenance.
- Communicated with management regarding team performance and needs.
- Compiled and presented progress reports on projects to inform management decisions.
Merchandise Stocker
Driveline Retail Merchandising
Panama City
06.2021 - 10.2021
- Stocked merchandise on shelves according to planograms and store standards.
- Collaborated with team members to maintain store presentation and cleanliness.
- Organized backroom storage areas for efficient retrieval of items.
- Assisted customers with locating desired items throughout the store.
- Performed price changes as instructed by management team.
- Adhered to workplace safety regulations when handling heavy objects or operating machinery.
- Resolved customer complaints in a timely manner while maintaining professional composure.
- Inspected merchandise for defects or damages prior to stocking shelves.
- Sorted merchandise into appropriate areas according to size, type, style, color.
- Stocked shelves with new merchandise in a timely manner.
- Created attractive window displays using mannequins and props as directed by management team.
- Participated in promotional events such as seasonal sales or special discounts as needed.
- Processed returns, refunds, and exchanges efficiently and courteously.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Checked incoming shipments for damage or discrepancies against purchase orders.
- Lifted materials of varied weights on regular basis.
Site Lead
Landfall Strategies
Panama City
11.2018 - 07.2020
- Communicated project updates and client feedback to stakeholders regularly.
- Conducted weekly safety inspections to identify potential hazards.
- Maintained documentation of processes and project progress for transparency.
- Collaborated with cross-functional teams to enhance workflow and productivity.
- Resolved issues between employees as needed.
- Identified customer service problems or complaints within the organization and developed solutions accordingly.
- Provided leadership in developing team goals and objectives for the site staff.
- Created daily reports detailing progress of tasks and activities at the site.
- Monitored and evaluated employee performance on a regular basis.
- Maintained positive relationships with clients, vendors, subcontractors, and other external partners.
- Managed inventory tracking systems to ensure accurate record keeping.
- Analyzed data from operations reports to identify areas of improvement or growth opportunities.
- Coordinated with contractors to ensure quality of work and timely completion of projects.
- Ensured that all equipment was properly maintained according to manufacturer specifications.
- Assisted in the hiring process by conducting interviews and making recommendations.
- Planned special events or programs for the benefit of employees, customers, or clients at the site location.
- Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
- Managed daily site operations ensuring project milestones were met within designated timelines.
Customer Service Representative
General Dynamics
Panama City
04.2014 - 10.2018
- Provided exceptional support to customers via phone and email communication.
- Documented customer interactions accurately in internal systems.
- Maintained up-to-date knowledge of products and services offered.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled escalated issues with professionalism and care.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
Blimpies
Panama City
06.2006 - 08.2008
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the dining area and workstations.
- Handled cash, credit, and gift card transactions accurately.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Front Desk Receptionist
Quality Inn Suites
Panama City Beach
02.2006 - 09.2006
- Greeted guests and provided information about hotel amenities and services.
- Managed check-in and check-out processes efficiently for all guests.
- Answered phone calls and responded to inquiries promptly and professionally.
- Handled reservations and modified bookings using hotel management software.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Processed payments and maintained accurate cash register transactions daily.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
Daycare Worker
creative days
Panama City
02.1997 - 10.1999
- Supervised daily activities for children in a safe and nurturing environment.
- Organized fun, creative activities to promote social skills and teamwork among children.
- Managed behavior by applying positive reinforcement techniques consistently.
- Maintained a clean, organized, and stimulating learning space for all children.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Enforced rules to teach good manners and maintain safe environment.
- Monitored children's play activities to ensure safety.
- Engaged children in creative play activities such as art projects, music time, story time.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Provided snacks and meals in accordance with dietary guidelines.
Education
High School Diploma -
Bay High School
Panama City05-1996
Skills
- Team supervision
- Detailing procedures
- Inventory management
- Customer communication
- Quality assurance
- Vehicle inspection
- Retail merchandising
- Problem solving
- Adaptability
- High attention to detail
- Adaptability to change
- Collaborative team player
- Strong leadership
Timeline
Merchandise Stocker
Driveline Retail Merchandising
06.2021 - 10.2021
Lead Detailer
Enterprise Holdings
12.2020 - 04.2024
Site Lead
Landfall Strategies
11.2018 - 07.2020
Customer Service Representative
General Dynamics
04.2014 - 10.2018
Cashier
Blimpies
06.2006 - 08.2008
Front Desk Receptionist
Quality Inn Suites
02.2006 - 09.2006
Daycare Worker
creative days
02.1997 - 10.1999
High School Diploma -
Bay High School