Kia Lewis
Lafayette,LA
Summary
Patient-oriented healthcare professionalwith 8 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Our Lady of Lourdes Regional Medical Center
2023.10 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Lead Patient Care Technician
Ochsner Medical Center
2022.03 - 2023.03
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Upheld infection control and prevention policies across different patient-facing areas.
Direct Care Worker
Leading Healthcare of Louisiana
2016.11 - 2022.03
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Education
High School Diploma -
Lafayette High School
Lafayette, LA05.2010
Skills
- HIPAA Compliance
- Patient Care
- Patient Assessments
- Infection control measures
- Wound Care
- Compassion and Empathy
- Patient Monitoring
- IV setup
- Professional Bedside Manner
- Telemetry monitoring
Timeline
Customer Service Representative
Our Lady of Lourdes Regional Medical Center
2023.10 - Current
Lead Patient Care Technician
Ochsner Medical Center
2022.03 - 2023.03
Direct Care Worker
Leading Healthcare of Louisiana
2016.11 - 2022.03
High School Diploma -
Lafayette High School
Similar Profiles
Holly CredeurHolly Credeur
Interventional Radiology Nurse/Outpatient Case Manager at Our Lady of Lourdes Regional Medical CenterInterventional Radiology Nurse/Outpatient Case Manager at Our Lady of Lourdes Regional Medical Center
JoAnn ZacharyJoAnn Zachary
NURSING ASSISTANT at Our Lady of Lourdes Regional Medical CenterNURSING ASSISTANT at Our Lady of Lourdes Regional Medical Center
Bryana AbshireBryana Abshire
ER Technician at Our Lady of Lourdes Regional Medical CenterER Technician at Our Lady of Lourdes Regional Medical Center