Kia Lewis
Lafayette,LA
Summary
Patient-oriented healthcare professionalwith 8 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Our Lady of Lourdes Regional Medical Center
10.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Lead Patient Care Technician
Ochsner Medical Center
03.2022 - 03.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Upheld infection control and prevention policies across different patient-facing areas.
Direct Care Worker
Leading Healthcare of Louisiana
11.2016 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Education
High School Diploma -
Lafayette High School
Lafayette, LA05.2010
Skills
- HIPAA Compliance
- Patient Care
- Patient Assessments
- Infection control measures
- Wound Care
- Compassion and Empathy
- Patient Monitoring
- IV setup
- Professional Bedside Manner
- Telemetry monitoring
Timeline
Customer Service Representative
Our Lady of Lourdes Regional Medical Center
10.2023 - Current
Lead Patient Care Technician
Ochsner Medical Center
03.2022 - 03.2023
Direct Care Worker
Leading Healthcare of Louisiana
11.2016 - 03.2022
High School Diploma -
Lafayette High School
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