KIA WILBERT
dallas,TX
Summary
Precise, accurate and highly efficient data entry professional accustomed to continuous repetition and observant in spotting errors. Support data integrity through validation, inspection and regular reporting. Comfortable working with microsoft databases and expansive data sets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Pharmacy Help Desk
Sagility Healthcare
11.2023 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Corrected data entry errors to prevent duplication or data degradation.
Massage Therapist
A Touch of Heaven Massage
07.2021 - Current
- Offered top-rated massage services customized to client needs and continuously surpassing booking goals
- Maintained massage area in neat, clean, and organized manner
- Applied wide range of massage and therapy techniques
- Increased client satisfaction through skillful service and friendly attitude
- Developed unique massage and personal therapy techniques for clients
- Took continuing education workshops to reinforce and update skillset.
Data Entry Specialist
Serenity Funeral Home
03.2019 - 09.2023
- Tested customer and account system changes by inputting new data
- Achieved daily production quotas by through effective workflow prioritization
- Enforced compliance with data security policies while handling sensitive documents
- Located necessary data by extracting from physical and digital sources
- Protected confidential information with strict adherence to internal policies and data security regulations.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Specialist
Allly Financial
04.2015 - 01.2019
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Drove customer retention by providing pricing information, delivery updates and account data
- Handled customer inquiries, payments and service requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
Bachelor of Science (B.S.) - Entrepreneur - Business Management
Strayer University
Dallas, TX06.2023
CERTIFICATION of COMPLETION -
A Touch of America Massage
Little Rock, AR06.2019
Diploma -
Little Rock Central High
Little Rock, ar06.2006
Skills
- Data Entry Specialist
- Claims Support
- Administrative Procedures
- Customer Consultation
- Service Optimization
- Research
- Multitasking
- Microsoft Word
- Basic Math
- MS Office
- Excellent Communication
- Quality Assurance
- Remote Office Availability
Timeline
Pharmacy Help Desk
Sagility Healthcare
11.2023 - Current
Massage Therapist
A Touch of Heaven Massage
07.2021 - Current
Data Entry Specialist
Serenity Funeral Home
03.2019 - 09.2023
Customer Service Specialist
Allly Financial
04.2015 - 01.2019
Bachelor of Science (B.S.) - Entrepreneur - Business Management
Strayer University
CERTIFICATION of COMPLETION -
A Touch of America Massage
Diploma -
Little Rock Central High
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