Summary
Overview
Work History
Education
Skills
Timeline
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Kiah DeLaGarza

Surprise,AZ

Summary

Enthusiastic and motivated individual passionate about customer service. Team player who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Panera Bread
08.2021 - 12.2022
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Provided customer feedback to management and identified areas of improvement for products and services.

Crew Member

Culver's
03.2021 - 08.2021
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Cashier

Safeway
09.2020 - 12.2020
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Cashier/Busser

Colados Coffee And Crepes
11.2019 - 08.2020
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Worship/Administrative Intern

Desert Springs Community Church
07.2018 - 06.2020
  • Updated and ran social media platforms
  • Responded to parent/student texts and emails
  • Planned, led and oversaw high school and college ministry worship team
  • Directed worship rehearsals
  • Budgeted and planned student events


Education

High School Diploma -

Homeschool
Goodyear, Arizona
05.2018

Skills

  • Customer Support
  • Problem Resolution
  • Customer Service
  • Guest Services
  • De-Escalation Techniques
  • Money handling abilities
  • Excellent Communication
  • Multitasking Abilities
  • Calm Under Pressure
  • Professionalism
  • Active Listening
  • Quality Control

Timeline

Customer Service Associate

Panera Bread
08.2021 - 12.2022

Crew Member

Culver's
03.2021 - 08.2021

Cashier

Safeway
09.2020 - 12.2020

Cashier/Busser

Colados Coffee And Crepes
11.2019 - 08.2020

Worship/Administrative Intern

Desert Springs Community Church
07.2018 - 06.2020

High School Diploma -

Homeschool

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Kiah DeLaGarza