KIAH JONES
Sandy Springs,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in collections. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Viewer/Sales Consultant
Icon Studios
Atlanta, GA
06.2021 - Current
- Generate leads and build brand awareness through local events and social media
- Communicate with members and prospects via phone, email, and text
- Support and staff Pre-Sale, Soft Opening and Grand Opening efforts and events
- Convert prospects to members through sales process
- Sale various packages to potential prospects based on their needs
- Schedule prospects and members into classes
- Provide great customer service and a positive member experience
- Engage with clients and build relationships to support community development
- Collect payments for products and services
- Maintain organization and cleanliness of the Photography Studio
- Responded to telephone and in-person requests for information.
- Ensure proper care and maintenance of exercise equipment
- Assist and support instructors and staff with daily needs
- Facilitate all aspects of studio operations
- Any other duties as assigned.
Subrogation Specialist
Budget Rent A Car
Atlanta, GA
08.2018 - 06.2021
- Investigate, negotiate and settle damage and uninsured motorist subrogation claims
- Consistently recovered $1M+ monthly
- Identify tortfeasor, review liability analysis, assess payments and pursue appropriate parties
- Prioritize and appropriately document all activities for recovery
- Maintain diaries to be current and sets timely and specific diaries on issues of subrogation for follow-up and correspondence
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Processed payments and applied to customer balances.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Provided journal entries and performed accounting on accrual basis.
General Manager
Glam Geeks
Atlanta, GA
01.2018 - 06.2018
- Oversee store staff by recruiting, selecting, orienting, and training employees
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
- Keep store stocked with needed items to conduct profitable business
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Payment Recovery
GEICO
Macon, GA
05.2014 - 01.2018
- Reviews and prioritizes files to determine recovery potential
- Notifies all applicable parties of our client's interest in order to secure reimbursement of funds
- Obtains timely status updates on recoveries
- Responds to correspondence and requests from attorneys and adjusters efficiently and accurately
- Ensures that case information is entered accurately and clearly
- Maintained high volume of calls and met demands of busy and productive group.
Education
Master Cosmetology License - Cosmetology
Georgia Career Institute
Conyers, GA 02.2010 - 01.2011
High School Diploma -
John Swett High School
Crockett, CA 09.2004 - 06.2008
Skills
Good Telephone Etiquette
Multitasking Abilities
Attention to Detail
Microsoft Suite Software Proficiency
Excellent written and oral communication
Order fulfillment
Timeline
Viewer/Sales Consultant
Icon Studios
06.2021 - Current
Subrogation Specialist
Budget Rent A Car
08.2018 - 06.2021
General Manager
Glam Geeks
01.2018 - 06.2018
Payment Recovery
GEICO
05.2014 - 01.2018
Master Cosmetology License - Cosmetology
Georgia Career Institute
02.2010 - 01.2011
High School Diploma -
John Swett High School
09.2004 - 06.2008