Mohamed ElNaghia
Senior Sales Consultant
Irvine,California
Summary
Experienced sales professional with a demonstrated history of success in the luxury automotive industry. Skilled in negotiation, sales, and customer satisfaction. Currently working towards a master's degree from Southern New Hampshire University. Highly organized and results-oriented, with extensive experience in customer service and building strong customer relationships. Possesses strong communication and interpersonal skills and is able to stay calm under pressure. Detail-oriented team player with excellent time management and problem-solving skills. Committed to delivering exceptional customer service and exceeding sales goals. Seeking a full-time position that offers professional challenges and opportunities for growth.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Master Certified Sales Consultant
Newport Lexus
Newport Beach, CA
07.2022 - Current
- Consistently maintained steady sales volume and gross profit, while maintaining high levels of customer satisfaction scores.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies.
Finance Manager
South County Lexus
Mission Viejo, California
10.2019 - 06.2022
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Paid attention to detail while completing assignments.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Achieved top sales volume and highest sales gross profit per copy in 2021, outperforming other sales consultants.
Sales Consultant
Mercedes-Benz Of Houston Greenway
Houston, TX
03.2019 - 10.2019
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
Finance Manager
Lexus Of Watertown
Watertown, MA
10.2016 - 02.2019
- Processed loan applications and monitored progress from start to finish.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
Sales Consultant
Ira Lexus of Manchester
Bedford, New Hampshire
11.2014 - 10.2016
- Recognized as one of the top three sales consultants in the store for 2015 based on both sales volume and gross.
- Received the "Employee of the Year" award in 2016 for outstanding work ethics and exceptional sales performance.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Realtime Management Specialist
Vodafone Qatar
Doha, Qatar
01.2012 - 01.2014
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
International Account Advisor
Vodafone Egypt
Cairo, Egypt
11.2009 - 01.2012
- Established and built relationships by educating customers about value of company products and services.
- Built relationships with customers and community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
MBA - Operations And Project Management
Southern New Hampshire University
Hooksett, NH 11.2014 - Current
BBA - Business Administration
Suez Canal University - School of Business
Ismailiah, Egypt 08.2004 - 11.2008
Skills
ManagementTelecommunicationsSales Management
Client relationship management
Point of sale operation
Store opening and closing
Good Telephone Etiquette
Flexible and Adaptable
Problem-Solving
Cultural Awareness
Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I'll do whatever it takes to win games, whether It's sitting on a bench waving a towel, handing a cup of water to a teammate, or hitting the game-winning shot.
Kobe Bryant
Timeline
Master Certified Sales Consultant
Newport Lexus
07.2022 - Current
Finance Manager
South County Lexus
10.2019 - 06.2022
Sales Consultant
Mercedes-Benz Of Houston Greenway
03.2019 - 10.2019
Finance Manager
Lexus Of Watertown
10.2016 - 02.2019
MBA - Operations And Project Management
Southern New Hampshire University
11.2014 - Current
Sales Consultant
Ira Lexus of Manchester
11.2014 - 10.2016
Realtime Management Specialist
Vodafone Qatar
01.2012 - 01.2014
International Account Advisor
Vodafone Egypt
11.2009 - 01.2012
BBA - Business Administration
Suez Canal University - School of Business
08.2004 - 11.2008