Jihoon Chang
Everett,United States
Summary
Results-Driven Sales Manager | Driving growth, Developing leaders, and Enhancing Customer Experience for 7+ years. Seeking opportunities for growth and broadening responsibilities in a dynamic and growing business environment.
Overview
10
10
years of professional experience
Work History
Master Certified Sales Consultant
Pignataro Volkswagen
01.2021 - Current
- Consistently exceeded monthly sales target and earned Salesman of the Year 2022 and top Salesman of the month for seven consecutive months in 2023.
- Conduct comprehensive vehicle demonstrations and test drives, showcasing key features and benefits to potential buyers
- Built and maintained loyal customer base through exceptional customer service and follow-up
- Negotiated deals effectively, ensuring both customer satisfaction and dealership profitability
- Actively participated in ongoing training to stay current with industry trends and product knowledge.
District Manager
T-Mobile
04.2019 - 12.2020
- Responsible for overall sales performance, ongoing training, and operational excellence within my district.
- Accountable for over 30 employees across five locations.
- Delivered on commitments and drove company initiatives by regularly reporting on portfolio performance and monitoring KPI's.
- Adjusted strategic direction where needed, including implementation of new initiatives.
- Achieving positive outcomes in areas of recruitment, employee performance improvement, and professional development.
Retail Store Manager
T-Mobile
02.2014 - 04.2019
- Responsible for facilitating and supervising daily operations within the store
- Lead sales meetings to design and discuss strategies
- Trained and developed staff members to ensure fluent understanding of their responsibilities and sales processes while meeting company objectives.
- Provided regular coaching targeting behaviors that led to extraordinary customer experience, increased KPI's, and results.
Skills
- Critical thinking and problem solving
- Team Collaboration
- Leadership
- Multitasking in fast paced environments
- Sales Team Management
- Creative Solutions
- CRM/POS Knowledge
- Needs Assessment
- Customer Service Experience
- Microsoft Office
- Effective Time Management
- Fast Learner
Languages
Korean
Native or Bilingual
Japanese
Limited Working
English
Native or Bilingual
Timeline
Master Certified Sales Consultant
Pignataro Volkswagen
01.2021 - Current
District Manager
T-Mobile
04.2019 - 12.2020
Retail Store Manager
T-Mobile
02.2014 - 04.2019
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