KIAH KARGBO
North Brunswick,NJ
Summary
Highly motivated, committed and personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
Axia Women’s Health
East Brunswick, NJ
08.2024 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
LEAD CERTIFIED MEDICAL ASSISTANT
SUMMIT HEALTH
EAST BRUNSWICK, NEW JERSEY
05.2023 - Current
- Maintained complete confidentiality in accordance with organization and legal requirements
- Posted billings to medical insurance providers
- Kept the department clean, organized and professional
- Kept Notes in Epic updated and organized for doctors
- Chart prepared for upcoming appointments
- Updated daily logs to track information movements
- Maintained patient confidence by keeping patient records information confidential
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers and for procedures
- Gathered patient information by collecting demographic information from a variety of sources
- Took vitals of patients
- Assisted alongside the nurses in mixing medications and preparing for procedures
- Consistently assisted patients as well as explained procedures
- Obtained precertification and prior authorizations for patients
- Assisted providers with their messages and 'inbox'
- Monitored patient flow and schedules to ensure the best time management for proper care and connection between providers
- Called patients with results as well as sent provider messages on emergent results.
TEACHER
KINDERCARE
SOMERSET, NEW JERSEY
01.2022 - 05.2023
- Worked with teachers to design lesson plans and coordinate activities for classes
- Consistently noted successful ideas and identified areas for improvement
- Supervised children during in-classroom activities and on the playground
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- Communicated with parents to inform about child's progress and classroom behavior
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
MEDICAL RECORDS CLERK/MEDICAL ASSISTANT
REGIONAL ORTHOPAEDICS MEDICINE ASSOC
NORTH BRUNSWICK
01.2021 - 08.2022
- Maintained complete confidentiality in accordance with organization and legal requirements
- Posted billings to medical insurance providers
- Kept the department clean, organized and professional
- Purged outdated files
- Pulled patient charts for upcoming appointments
- Updated daily logs to track information movements
- Maintained patient confidence by keeping patient records information confidential
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Gathered patient information by collecting demographic information from a variety of sources.
TEAM LEADER
RITA'S ICE
NORTH BRUNSWICK
03.2018 - 10.2020
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Delegated daily tasks to team members to optimize group productivity
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
CASHIER TEAM LEAD
SHOPRITE
NORTH BRUNSWICK
11.2018 - 09.2020
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Answered customer quests, provided store information and escorted to desired store areas.
Certified Medical Assistant
Rutgers Health
Somerset, NJ
03.2025 - Current
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Worked effectively in fast-paced environments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
CERTIFACATION - MEDICAL ASSISTING
AMERICAN INSTITUTE
SOMERSET, NJHIGH SCHOOL DIPLOMA -
NBTHS
NORTH BRUNSWICK, NJ06.2021
Skills
- Work well independently
- Data entry
- Medical record keeping
- PPE use
- Multitasking
- Reliable and trustworthy
- Organizational skills
- Spanish speaking (Intermediate)
- Team building and supervision
- Inventory and supply management
- Conflict resolution techniques
- HIPAA Compliance
- Patient education and counseling
- Infection control procedures
- Treatment monitoring
- Electronic Health Records Management
- Vital signs monitoring
- Clinical Leadership
- Critical thinking abilities
- Procedure Assistance
- Patient-focused care
- Phlebotomy
- Patient Flow Management
- Patient Scheduling
- Lab equipment calibration
- Communicating with patient families
- Equipment Sterilization
- Adaptable
Timeline
Certified Medical Assistant
Rutgers Health
03.2025 - Current
Certified Medical Assistant
Axia Women’s Health
08.2024 - 02.2025
LEAD CERTIFIED MEDICAL ASSISTANT
SUMMIT HEALTH
05.2023 - Current
TEACHER
KINDERCARE
01.2022 - 05.2023
MEDICAL RECORDS CLERK/MEDICAL ASSISTANT
REGIONAL ORTHOPAEDICS MEDICINE ASSOC
01.2021 - 08.2022
CASHIER TEAM LEAD
SHOPRITE
11.2018 - 09.2020
TEAM LEADER
RITA'S ICE
03.2018 - 10.2020
CERTIFACATION - MEDICAL ASSISTING
AMERICAN INSTITUTE
HIGH SCHOOL DIPLOMA -
NBTHS