Kiah McFarlane
Norfolk
Summary
An energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
6
6
years of professional experience
Work History
DATA ANALYST
LOGOPLASTE
05.2021 - 10.2022
- High attention to details including extracting, manipulating, and organizing data
- Worked with System Analysis Program (SAP) database system responsible for analyzing data for business improvement
- Detailed oriented, thorough, and vigilant to collect all necessary data without missing critical components
SEASONAL SALES ASSOCIATE
FINISH LINE
05.2021 - 09.2021
- Maintains company standards regarding personal sales metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
LEAD TEAM MEMBER
CHICK-FIL-A
03.2019 - 08.2021
- Executed proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures
- Insured that Team Members work at a pace to maintain restaurant's established speed of service guidelines
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
Administrative Assistant
Norfolk State University
09.2022 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
NORFOLK STATE UNIVERSITY
05.2024
Skills
- Excellent verbal and written communication
- Strategic problem solver
- Exceptional conflict resolution
- Excellent time management
Timeline
Administrative Assistant
Norfolk State University
09.2022 - 11.2024
DATA ANALYST
LOGOPLASTE
05.2021 - 10.2022
SEASONAL SALES ASSOCIATE
FINISH LINE
05.2021 - 09.2021
LEAD TEAM MEMBER
CHICK-FIL-A
03.2019 - 08.2021
BACHELOR OF BUSINESS ADMINISTRATION -
NORFOLK STATE UNIVERSITY
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