Summary
Overview
Work History
Education
Skills
Timeline
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Kiaira Hutchinson

Laurel,MD

Summary

Detail-oriented healthcare professional with extensive experience in client engagement, scheduling, and front-office operations. Demonstrates a strong ability to manage client relationships and handle financial transactions while ensuring HIPAA compliance. Proficient in utilizing various software applications to maintain client records, generate reports, and enhance operational efficiency. Committed to leveraging organizational skills and passion for patient care to improve healthcare outcomes.

Overview

6
6
years of professional experience

Work History

Client Sales Specialist

Milan Laser Hair Removal
Gambrills, MD
05.2022 - 08.2024
  • As first POC, responsible for upholding a high standard of client care including maintain client records, sustain client
    relationships, and addressing client concerns in order to find solutions to meet their needs while maintaining company profitability.
  • Receive a moderate to high volume of incoming calls, forwarding client requests to appropriate personnel, along with scheduling and confirming appointments, and collecting personal information.
  • Facilitate client registration by providing a health history form and assisting with the completion of necessary details via telephone or in person in a courteous and consumer-oriented manner.
  • Demonstrate knowledge of HIPAA regulations, and experience ensuring organizational compliance.
  • Navigated multiple computer systems, programs, and applications, such as Salesforce.com and Microsoft Office, to find information, maintain client records, track client transactions, and generate reports.
  • Collaborated with the Sales Manager and digital financial services to process financial transactions and achieve sales targets in order to contribute to revenue growth.
  • Support healthcare providers with clinic needs such as treatment room upkeep, event support, clinic upkeep, and coordinate the procurement and delivery of medical supplies in order to ensure timely availability.
  • Demonstrates a thorough understanding of the services offered in order to effectively sell and advise clients.
  • Perform administrative support functions such as filing, photocopying, faxing, etc.

Temporary Staff Assistant

Green Key Resources
Rockville, MD
02.2022 - 05.2022
  • Executed the maintenance of electronic and physical filing systems, ensuring easy retrieval of information and records to improve document organization and management.
  • Handle sensitive and confidential information with discretion, and in accordance with privacy regulations.
  • Perform general office duties, including answering phones, greeting visitors, and handling correspondence.
  • Maintained supplies inventory by checking stock to determine inventory levels, anticipating needed supplies, placing, and expediting orders for supplies.
  • Assist with basic financial tasks such as invoicing; review and verify the accuracy of checks, including payee information, amounts, and signatures, ensuring compliance with company policies and procedures.

Shift Supervisor

Starbucks Coffee Company
Laurel, MD
11.2018 - 04.2022
  • Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Generated a friendly atmosphere by encouraging employees to greet and make connections with customers.
  • Handled and resolved customer issues and complaints with professionalism to drive customer satisfaction and repeat business.
  • Contributed to a positive team environment by recognizing alarms or changes in partner morale, performance, and communicating them to the Store Manager.
  • Assisted the Store Manager with adjusting work schedules to meet business demands.
  • Trained and supervised barista workers to maintain and uphold store policies, optimize staffing patterns, and create strategies to prevent delays in serving customers quickly and efficiently.
  • Followed health, safety, and sanitation guidelines for all products.
  • Followed all cash management and cash register policies, and ensured proper cash management practices were followed by the shift team.

Remote Intern Producer

WEAA 88.9 Fm
Baltimore, MD
02.2021 - 05.2021
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging, error-free content.
  • Responsible for researching, fact-checking, and writing articles on relevant topics in local news for the radio station, along with documenting ideas and concepts for presentations at pitch meetings.
  • Provided assistance to the staff with daily workflow responsibilities.
  • Identified category trends through social listening.
  • Edited and formatted content to prepare and submit for publication.
  • Proved successful at working within tight deadlines and a fast-paced environment.

Education

Bachelor of Science - Multimedia Journalism And Communications

Morgan State University
Baltimore, MD
05-2022

High School Diploma -

Laurel High School
Laurel, MD
05-2017

Skills

  • Customer service and care
  • Information confidentiality
  • Proficiency in Microsoft Office
  • Verbal and written communication
  • Time management
  • Performance tracking
  • Scheduling software
  • Adaptability and flexibility
  • Leadership and supervisory
  • Financial transaction
  • Beginner in medical terminology

Timeline

Client Sales Specialist

Milan Laser Hair Removal
05.2022 - 08.2024

Temporary Staff Assistant

Green Key Resources
02.2022 - 05.2022

Remote Intern Producer

WEAA 88.9 Fm
02.2021 - 05.2021

Shift Supervisor

Starbucks Coffee Company
11.2018 - 04.2022

Bachelor of Science - Multimedia Journalism And Communications

Morgan State University

High School Diploma -

Laurel High School

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Kiaira Hutchinson