Kiaira White
Grand Ledge,MI
Summary
Highly motivated and results-oriented customer service professional with over 10 years of experience in diverse environments, including healthcare, insurance, and residential services. Proven ability to build rapport, resolve issues, and exceed customer expectations. Seeking to leverage extensive customer service expertise and advance skills in a dynamic team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Sales Support
Merry Maids- Two Men and Truck
05.2025 - Current
- Managed inbound and outbound calls and emails to engage potential and existing customers, assess cleaning service needs, and provide estimates.
- Utilized Salesforce and various software programs for multitasking and accurate customer information input and documentation.
- Educated customers on policies, procedures, and cancellation fees, while building rapport and advising on service processes and expectations.
- Collaborated with franchises through follow-up communication.
Appointment Center Consultant
Two Men and a Truck
05.2024 - 05.2025
- Scheduled appointments for junk removal services using proprietary software, maintaining a thorough understanding of company products, services, and pricing.
- Served as the primary point of contact for new and existing customers, using probing questions to determine needs and making service recommendations.
- Educated customers on terminology, policies, and procedures to enhance satisfaction and improve profitability.
- Handled customer concerns professionally and provided feedback to management/franchises.
- Ensured compliance with federal, state, and local legal requirements for scheduling.
Central Loss Reporting Representative
Progressive Insurance Claims
02.2022 - 01.2023
- Assisted clients with filing and processing insurance claims, including setting up rental cars and towing services.
- Provided clear explanations of claim procedures, discussed repair options, and answered customer inquiries to set expectations and provide reassurance.
Medication Technician/Caregiver
Leisure Living
01.2019 - 11.2021
- Provided direct care, comfort, and supervision to residents in assisted and memory care units, assisting with daily living activities, mobility, and transfers.
- Administered medications, monitored vital signs, and maintained accurate documentation of patient care and behaviors.
- Reviewed EMAR and incoming physician orders to ensure timely medication administration.
- Provided specialized care for individuals with Dementia and Alzheimer's and promoted positive relationships with residents, staff, and visitors.
Customer Service Representative
State of Michigan Treasury Department
03.2017 - 10.2018
- Provided timely responses to customer inquiries via phone and email, utilizing web-based applications for accurate and professional call processing.
- Identified, documented, and resolved unique customer issues independently.
- Processed off-line work accurately and participated in training and team meetings.
- Ensured full compliance with Information Security and Treasury guidelines.
Rebate processing Specialist
CLEAResult
01.2016 - 09.2018
- Addressed disputed rebate claim data, prepared and reviewed required documentation, and ensured compliance with programmatic guidelines.
- Coordinated the review and revision of procedures, specifications, and forms, and provided input on quality control.
- Ensured the timely payment of incentive invoices and end-user incentives.
- Processed transactions via telephone, internet, and correspondence, and maintained the incentives database.
- Contributed to process improvements in a team-based environment.
Customer Service Representative
Michigan Enrolls
09.2013 - 12.2015
- Answered incoming calls from beneficiaries, including the public, prospective enrollees, and those assisting them, adhering to performance standards and confidentiality policies.
- Tracked and documented inquiries, completed associated tasks, and met Quality Assurance metrics.
- Facilitated the fulfillment of caller requests for materials and transferred/referred consumers to appropriate entities.
- Escalated calls or issues as needed and facilitated translation services for non-English speaking callers.
- Processed new applications for healthcare coverage via telephone, including determining eligibility and assisting with enrollment.
Education
Associates of Science - health information technology in science and health
Rasmussen College Online
08.2013
MA - Medical Assisting
Career Quest Learning Centers
Lansing, MI03.2008
Skills
Shot Blasting
SHAREPOINT
Medical Terminology Certificate
Word processing
SAP
ADOBE Reader 8
SIEBEL
CRITIX
Electronic Medical Records
MICROSOFT Outlook
Accounting software
MICROSOFT Office
Correspondence search
Autism Training
CHAMPS
Knowledge of OSHA requirements/PPE
PowerPoint
Scan gun
Blood Bourne Pathogen trained
Typing
Stocking
FILENET
CPR certified/ First aide trained
NICE
Quality assurance systems
MULTI-LINK BRIDGE
Data Entry
Memory care
Transcription
Epic
Medication administration
Dementia care
HIPAA
Home care
Vital signs
Alzheimer's care
Patient care
Caregiving
Certification
- Certified Medication Aide
- Certified Medication Technician
- CPR Certification
Timeline
Customer Sales Support
Merry Maids- Two Men and Truck
05.2025 - Current
Appointment Center Consultant
Two Men and a Truck
05.2024 - 05.2025
Central Loss Reporting Representative
Progressive Insurance Claims
02.2022 - 01.2023
Medication Technician/Caregiver
Leisure Living
01.2019 - 11.2021
Customer Service Representative
State of Michigan Treasury Department
03.2017 - 10.2018
Rebate processing Specialist
CLEAResult
01.2016 - 09.2018
Customer Service Representative
Michigan Enrolls
09.2013 - 12.2015
MA - Medical Assisting
Career Quest Learning Centers
Associates of Science - health information technology in science and health
Rasmussen College Online
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