Jeremy McAllister
Muldrow
Summary
Detail-oriented professional with expertise in data analysis and problem solving. Proven ability to support inventory management and facilitate effective communication between sales teams and clients, driving customer satisfaction and operational efficiency. Experienced in customer relationship management and operations coordination, with a strong focus on enhancing satisfaction and streamlining order processes. Dynamic operations planner with a track record in team collaboration and technical sales support. Skilled in optimizing workflows and enhancing customer experiences through effective communication and inventory management strategies.
Overview
15
15
years of professional experience
Work History
Customer Sales Support
ABB
Fort Smith
08.2022 - Current
- Facilitated communication between sales teams and clients for seamless order processing.
- Managed customer inquiries and provided timely support to enhance satisfaction.
- Coordinated product demonstrations and training sessions for sales representatives.
- Supported inventory management by tracking product availability and restocking needs.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Generated quotes for customers based on their individual needs.
Operations Planner
ABB
Fort Smith
08.2019 - 08.2022
- Coordinated daily operations and logistics for efficient workflow management.
- Analyzed data trends to optimize supply chain processes and inventory levels.
- Developed operational plans aligned with strategic business objectives and goals.
- Facilitated training sessions for new staff on operational procedures and tools.
- Monitored daily operations and reported irregularities to management.
- Performed root cause analysis of operational issues and proposed corrective actions.
Nema Sales Support
ABB
Fort Smith
06.2011 - 08.2019
- Assisted sales team with customer inquiries and product information.
- Coordinated order processing and tracking for timely delivery.
- Supported marketing efforts through lead generation and follow-up.
- Trained new staff on systems, processes, and best practices.
- Resolved customer complaints by providing effective solutions promptly.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Worked closely with logistics teams to ensure timely delivery of orders placed by customers.
Education
Bachelor of Arts - Business And Organizational Management
John Brown University
Siloam Springs, AR12-2011
Bachelor of Arts - Accounting And Business Administration
Carl Albert State College
Poteau, OK05-2010
Skills
- Order processing
- Inventory tracking
- Data analysis
- Operations coordination
- Team collaboration
- Problem solving
- Customer relationship management
- Technical sales expertise
- Customer education and consulting
- Sales support coordination
- Performance monitoring
- Employee development
- Operations management
Timeline
Customer Sales Support
ABB
08.2022 - Current
Operations Planner
ABB
08.2019 - 08.2022
Nema Sales Support
ABB
06.2011 - 08.2019
Bachelor of Arts - Business And Organizational Management
John Brown University
Bachelor of Arts - Accounting And Business Administration
Carl Albert State College