Kiairra Miller
Suffolk,VA
Summary
To obtain a challenging position in a high-quality environment where my resourceful experience and academic skills will add value to organizational operations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
SERVICE SUPERVISOR
GEICO
01.2018 - 09.2023
- Effectively communicates objectives to the department, sets action plans and monitors results
- Directing and monitoring the day-to-day operations of service agents.
- Selected, developed and managed a high-performing team to support the Service department
- Provided training on new systems, product rollout, customer satisfaction to ensure consistency and adherence to corporate/departmental policies/procedures/objectives.
- Effectively plans and fosters employee development through cross training and strong communication skills
STORE MANAGER
SHEIKH SHOES
01.2013 - 01.2018
- Developed and upheld a promotional schedule for employees aligned with holiday sales and other seasonal cycles
- Seek ways to better promote the store, the product line and service within the store
- Maintained proper inventory levels, ensured stocking, and implemented purchasing plans to maximize efficiency in meeting sales goals.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times
- Manage all controllable costs with a view to maintaining profitability
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
- Supervise, train and assist employees and retail store managers in customer service, store maintenance, and product promotion
Skills
- Strong written and verbal communication skills
- Ability to speak confidently, fluently and professionally
- Great listener and persuasive speaker
- Critical thinking and problem solving
- Works great with others and collaborative
Timeline
SERVICE SUPERVISOR
GEICO
01.2018 - 09.2023
STORE MANAGER
SHEIKH SHOES
01.2013 - 01.2018
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