Michael Ortega
Ft Worth ,TX
Summary
Dynamic Service Supervisor at Albertsons with a proven track record in team training and inventory management and service management. Expert in conflict resolution and enhancing customer satisfaction through relationship building. Adept at thriving in high-pressure environments, ensuring operational excellence while fostering employee engagement and maintaining cleanliness standards.
I’ve developed leadership and problem-solving skills in high-pressure service environment, and I’m now seeking to transition into a new field. I expertise in managing teams and ensuring customer satisfaction through effective communication and operational efficiency. Looking to leverage these transferrable skills in new and challenging role. I love competition as that’s how I got my manager position now. I love what I have now but I can expand with these skills and do more while getting more.
Overview
4
4
years of professional experience
Work History
Service Supervisor
Albertsons Grocery Store
09.2024 - 01.2026
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on customer service excellence and store procedures.
- Managed inventory levels, conducting regular stock assessments to maintain product availability, making sure old products sell before newer ones.
- Resolved customer inquiries and questions politely and calmly, enhancing overall shopping experience.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty and satisfaction.
- Enhanced team performance by implementing effective training under my supervision and regularly evaluating staff progress.
- Coordinated staff schedules to optimize coverage during peak hours and special events, making sure all staff on the front gets their breaks/lunches while being covered.
- Handling Co-Worker complaints and customer complaints.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored team's performance and gave feedback when necessary to help improve performance.
- Closing the store and making sure all cash, tills and safe are all accounted for before leaving.
Carhop Server
Sonic
09.2023 - 05.2024
- Provided prompt and friendly service to customers in fast-paced environment
- Delivered accurate food orders to customers, ensuring satisfaction with each interaction
- Assisted team members during peak hours to maintain efficient operations while maintaining a steady flow myself.
- Maintained cleanliness and organization of serving area, enhancing customer experience and quality.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Restocked candy, flavoring, ice cream etc for drinks and food daily for customer satisfaction.
- Promoted any deals, limited time foods and different ways to save money.
- Going out to customers cars and greeting them with proper etiquette while maintaining a good smile and direct attention.
Food Runner
Topgolf
06.2022 - 07.2023
- Delivered food and beverage orders promptly to guests, ensuring satisfaction and adherence to service standards.
- Assisted servers in maintaining efficient workflow during peak hours, contributing to overall team performance.
- Coordinated with kitchen staff to confirm order accuracy and expedite service delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Carried heavy trays, up to three floors high quickly to ensure customer satisfaction and maintain food warmth.
- Worked with fancier customers who required more attention and satisfaction than others.
- Doing food prep, like cutting celery, carrots, portioning ranch and other condiments etc.
- Worked in the kitchen or (Heart of the house) which was constantly hot, I am accustomed to warmer temperatures as I can work in many work environments.
- Would inform guest on how to play golf and the what’s and cant’s when playing golf to ensure that the full experience is safe and fun.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Provided feedback to the kitchen manager on key issues that need to be resolved.
Education
High School Diploma -
South Hills High School
Fort Worth, TXSkills
- Customer service oriented
- Team training and mentoring
- Inventory management
- Conflict resolution strategies
- Cash handling accuracy
- High-pressure problem solving
- Relationship building with clients
- Cleanliness and sanitation practices
- Supervisory role experience
- Strong teamwork
- Verbal and written communication
- Adaptability to fast-paced environments
- Management experience
- Stock management
- Employee engagement
Timeline
Service Supervisor
Albertsons Grocery Store
09.2024 - 01.2026
Carhop Server
Sonic
09.2023 - 05.2024
Food Runner
Topgolf
06.2022 - 07.2023
High School Diploma -
South Hills High School