Kiajah J. Utley

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Managed efficient cash register operations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.

• Instructed members on proper techniques for exercise and equipment.
• Promoted safe and inclusive environment for club clients and members.
• Utilized effective record-keeping system for tracking customer information.
• Encouraged participants to stay motivated and reach fitness goals.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Tracked customer service cases and updated service software with customer information.
• Sought ways to improve processes and services provided.
• Developed and updated databases to handle customer data.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Updated account information to maintain customer records.

• Manage flow of those incoming and outgoing for testing
• Improve social skills while working among other employees
• Kept reception area clean and neat to give visitors positive first impression.
• Welcomed students & staff with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Checked-in visitors and managed logbooks

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Organized, maintained and updated information in computer databases.
• Developed and maintained comprehensive understanding of services and competitors to enhance sales presentations.

• Passed out flyers for events
• Set up food station, dance floor, and chairs
• Participated in a

High School completion