Lissette Puña Vera
Springfield,VA
Summary
Obtain a position in a fast-paced environment in which I can use my knowledge and gain more experience with the ability to move up within the company.
Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Over 20 years of Customer Service.
Overview
20
20
years of professional experience
Work History
Marketing Representative
Crossmarks
06.2022 - Current
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
Rep I
Amazon
02.2021 - 06.2022
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Manager of Operations
Tru-Shine Cleanning
11.2011 - 01.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Patient Registration Rep. II/ Financial Quality Coordinator
INOVA
01.2007 - 12.2011
- Register patients, check & update with correct information
- Verification of Insurance benefits, collect co pays
- Explain and have patients sign Consent forms
- Maintained inventory of all supplies, and products
- Helped plan and organize company functions
- Answered the telephone and represented the company in a professional and businesslike manner.
- Excellent communication skills, both verbal and written.
Supervisor, Scheduling/Registration Rep I
Eurani Goodine, Gain
08.2009 - 01.2011
- 797, :
- Get more experience with Passport, Epic & RQI
- More Registration
- Gain financial experience
- Inova Fairfax Surgical Posting -Assisting Doctors’ with scheduling surgery, registration of patients
- Entered data for Surgeries
- Helped plan and organize company functions
- Answered the telephone and represented the company in a professional and businesslike manner.
Clinical Technician, Technician
Inova Fairfax OB/GYN Clinic, DeLizzio, Gain
02.2009 - 08.2009
- Assist Doctor and Nurse Practitioners with patients; cultures, colposcopy, translate, etc
- Getting rooms ready, patients ready for doctors/Nurse Practitioner, taking vital signs
- Fulfilling doctors & Nurse practitioner’s orders on Laboratory, placing orders on IDX for cultures
- Helped plan and organize department functions
- Geoffrey, - Supervisor 703-531-3110, Certification for phlebotomy & Clinical
Unit Secretary
Inova Fairfax OB/GYN Clinic
02.2007 - 01.2009
- Interact with Patients on a daily basis checking in, checking out, setting up appointments, calling patients on the phone if needed, and placing orders from doctors on IDX
- Maintained inventory of all supplies, and products
- Helped plan and organize company functions
- Answered the telephone and represented the department in a professional and businesslike manner
- Scanning Medical Records on eDoma
- Putting charts together for new patients.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
Operation Manager
OGP General Contractors Inc
01.2006 - 01.2007
- Handled all word processing and typing
- Handle Accounting department
- Entered data for payroll, shipping, and inventory
- Maintained inventory of all supplies, and products
- Helped plan and organize company functions
- Answered the telephone and represented the company in a professional and businesslike manner.
Office Manager
ICI Systems, Inc
01.2004 - 01.2006
- Handled all word processing and typing
- Handle Accounting department
- Entered data for student, shipping, and inventory
- Maintained inventory of all supplies, and products
- Helped plan and organize company functions
- Answered the telephone and represented the company in a professional and businesslike manner.
Education
No Degree -
Northern Virginia Community College
Annandale, VANursing
University of Phoenix
2011
Accounting
Inova Alexandria Community College
2002
Diploma -
Falls Church High School
1996
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Basic Accounting
- Telephone Answering, 12-Line System
- Word Processing and Typing
- Inventory Tracking
- Data Entry
- Computer:
- Lotus 1-2-3, WordPerfect 51, Microsoft XP, QuickBooks, RQI, Passport, Epic
- Patient Database Management
- Coaching and Training
- Nursing Unit Operations
- Medication Inventory
- Payment Collection
- Patient Data Confidentiality
- Medical Records Management
- CPT Coding
- Medical Records Verification
- Patient Scheduling
Additional Information
- (C) -Additional References upon request
Languages
Spanish
Native or Bilingual
Timeline
Marketing Representative
Crossmarks
06.2022 - Current
Rep I
Amazon
02.2021 - 06.2022
Manager of Operations
Tru-Shine Cleanning
11.2011 - 01.2020
Supervisor, Scheduling/Registration Rep I
Eurani Goodine, Gain
08.2009 - 01.2011
Clinical Technician, Technician
Inova Fairfax OB/GYN Clinic, DeLizzio, Gain
02.2009 - 08.2009
Unit Secretary
Inova Fairfax OB/GYN Clinic
02.2007 - 01.2009
Patient Registration Rep. II/ Financial Quality Coordinator
INOVA
01.2007 - 12.2011
Operation Manager
OGP General Contractors Inc
01.2006 - 01.2007
Office Manager
ICI Systems, Inc
01.2004 - 01.2006
No Degree -
Northern Virginia Community College
Nursing
University of Phoenix
Accounting
Inova Alexandria Community College
Diploma -
Falls Church High School
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