Kialen Cunnigan

Customer service professional with six years of experience in providing exceptional support in-person and over the phone. Committed to building strong relationships with each interaction. Skilled in working effectively in diverse environments while maintaining confidentiality when resolving inquiries for customers and patients. Knowledgeable in listening, reading, paying attention to detail, and adhering to departmental policies and schedules.

• Achieved bonus goals for consistently selling product packages and promotions
• Acknowledged for being dependable and maintaining perfect attendance
• Received customer service compliments from patients who were ill, or initially upset, or unhappy

• Effective communication including listening and written skills
• Excellent in completing receptionist tasks timely
• Adheres to HIPAA standards to protect medical records and other personal information
• Knowledge of scheduling and researching patient's accounts while making sure their ID and demographics are verified and up to date
• Cash and credit payment processing
• Experience in training new hires and cross training existing coworkers
• Experience in email, Excel, and Word
• Has some knowledge of medical codes and terminology