Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Viveros

Highland,CA

Summary

Results-driven wellness coordinator with 3+ years of experience in patient intake, vital signs, wellness consultations, marketing/sales, and customer service. Expertise in team leadership, EHR, and strong interpersonal skills. Holds certifications in BLS, CPR, and CNA. Completed Associates degree in Psychology and Certified Nursing Assistant program in 2024.

Overview

8
8
years of professional experience
2
2
Certification
1
1

Degree

Work History

Lead Wellness Coordinator

The Joint Chiropractic
11.2022 - Current


  • Lead wellness coordinator/ trainer for corporate company. Frequently worked along side management to help with Doctor/ Wellness Coordinator scheduling and hiring process for potential employees.
  • Main job duties included taking patients intake forms, updating doctor recommendations/ treatment plans, as well as educating patients about the importance of maintaining a healthy lifestyle.
  • Assisted in the development and execution of marketing and sales strategies to achieve revenue targets
  • Generated weekly and monthly reports on marketing and sales activities, including lead generation and conversion rates
  • Assisted in the development and execution of product launch plans and promotions
  • Provided personalized wellness consultations to clients, assessing their individual needs and goals.
  • Educated clients on the benefits of a healthy lifestyle and provided guidance on making sustainable behavior changes
  • Collaborated with healthcare professionals to coordinate care plans for clients with specific medical conditions or concerns
  • Utilized technology platforms to track client progress, monitor goals achievement, and provide ongoing support remotely
  • Monitored client progress through regular check-ins and adjustments made accordingly
  • Demonstrated empathy and active listening skills to understand clients challenges and concerns
  • Provided ongoing motivation and encouragement to help clients stay committed to their wellness goals

Server

Black Angus Steakhouse
05.2019 - 12.2022
  • Team leader skilled in delegating tasks, team building, and creating positive customer experiences.
  • Trained and coached new staff members on customer service skills, food and beverage knowledge, and health/safety standards in preparation for the restaurant grand opening.

Server

SHIKI SUSHI
04.2017 - 05.2019
  • Provided friendly and attentive service, continually monitored dining rooms for seating availability, service, safety, and well-being of guest.
  • Effectively listened to, understood, and clarified guest concerns and issues.

Education

CNA - Nursing

Eastlake Medical College
Fontana, CA
11.2024

Associate's degree - Psychology

San Bernardino Valley College
San Bernardino, CA
05.2024

HIGH SCHOOL DIPLOMA -

Citrus Valley High School
Redlands, CA
06-2017

Skills

  • Customer service
  • Microsoft Excel
  • Phone etiquette
  • Data entry
  • Marketing expertise
  • Corporate wellness
  • Vendor coordination
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Interpersonal skills
  • Client relationship management
  • Time management
  • Medical records management
  • Office administration

Certification

  • BLS Certification November 2024 to November 2026
  • CPR Certification November 2024 to November 2026
  • CNA October 2024 to November 2024 Completed CA training program at Eastlake Medical College

Timeline

Lead Wellness Coordinator

The Joint Chiropractic
11.2022 - Current

Server

Black Angus Steakhouse
05.2019 - 12.2022

Server

SHIKI SUSHI
04.2017 - 05.2019

CNA - Nursing

Eastlake Medical College

Associate's degree - Psychology

San Bernardino Valley College

HIGH SCHOOL DIPLOMA -

Citrus Valley High School

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