Kaitlyn Klubnik
Marietta,Georgia
Summary
Administrative professional experienced in strong organization and office management. Offers skills in critical thinking, knowledge of records management and background in customer service. Looking to put knowledge and abilities to good use in clerical position focused on driving successful operations.
Overview
9
9
years of professional experience
Work History
Lead Wellness Coordinator
Icebox Cryotherapy
Buckhead, GA
05.2022 - Current
- Developed wellness programs targeted on specific groups and areas of wellness.
- Collected and tracked information about participation and outcomes of individual programs.
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Helped clients set and achieve health and wellness goals.
- Provided individual health coaching to help clients optimize personal choices.
Waitress
Hooters Inc.
Kennesaw , GA
08.2021 - 04.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Project Manager
Benchcraft Company
Smyrna, GA
01.2022 - 03.2022
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified, reviewed and applied policies and procedures.
- Drove team success through shared vision and recognition of quality performance.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Waitress
Taco Mac
Douglasville, GA
09.2020 - 08.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Cleaner
Onelife Fitness
Douglasville, GA
08.2020 - 03.2021
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Server/Catering Assistant
Flat Creek Country Club
Peachtree City, GA
03.2019 - 03.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Waitress
Hooters Inc.
Newnan, GA
05.2018 - 04.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
No Degree - Business Management
Shelton State Community College
Tuscaloosa, ALNo Degree - Bussiness Management
University of West Georgia
Carrollton, GASkills
- Wellness Coordination
- Wellness Services
- Corporate Wellness
- Program Enrollments
- Health and Wellness Education
- Office Equipment
- Customer Interaction
- Quality Education
- Stress Management
- Customer Inquiries
Timeline
Lead Wellness Coordinator
Icebox Cryotherapy
05.2022 - Current
Project Manager
Benchcraft Company
01.2022 - 03.2022
Waitress
Hooters Inc.
08.2021 - 04.2022
Waitress
Taco Mac
09.2020 - 08.2021
Cleaner
Onelife Fitness
08.2020 - 03.2021
Server/Catering Assistant
Flat Creek Country Club
03.2019 - 03.2020
Waitress
Hooters Inc.
05.2018 - 04.2019
No Degree - Business Management
Shelton State Community College
No Degree - Bussiness Management
University of West Georgia
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