KiaMaria Baston
Port Orchard,WA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Fred Meyer Stores
09.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Delivery Driver
Tellos Industeries LLC
06.2019 - 05.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Scheduling Manager
Cannaport
06.2020 - 09.2021
- Received and screened phone calls and emails.
- Compiling statistics like departure times, average handling time, traffic fluctuations, and client intake time to create a useful database.
- Responsible for creating delivery routes and facilitating transportation of product between retail stores and producer processors
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06.2013
Skills
- Correcting Discrepancies
- Quality Assurance
- Customer Service and Assistance
- Technological proficiency
- Efficiency in multitasking
- Superb Time Management
- Exceptional organizational skills
- Good Judgement/ Makes smart decisions under intense time limits
References
Morgan Blaisdell
(360)440-8749
Jae Towsend
(360)536-2076
Timeline
Customer Service Associate
Fred Meyer Stores
09.2021 - Current
Scheduling Manager
Cannaport
06.2020 - 09.2021
Delivery Driver
Tellos Industeries LLC
06.2019 - 05.2020
High School Diploma -
South Kitsap High School
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