KIANA AUGUSTINE
Matawan,New Jersey
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Loss Prevention Supervisor
Prosegur Security
08.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responding calmly and promptly to emergency conditions, safety hazards and threats to life or property
- Installed and maintained covert security equipment.
- Analyzed video surveillance footage to identify potential criminal activity
- Responding to alarms, emergency situations, and safety concerns in a timely manner
- Interacted with customers in a professional manner when confronting suspected theft cases
- Implemented both individual and group training for executive and loss prevention personnel
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
Retail Associate/ Team member
The UPS Store
07.2022 - 01.2023
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Completed bill of lading, weighed shipment skids and produced shipping labels using ground services
- Packed items according to established procedures, using appropriate packing materials such as bubble wrap, peanuts, or tape
- Utilized computer systems to track orders and maintain accurate shipping records
- Made copies, fax and laminated as requested by customers
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Carry over 40lbs.
Loss Prevention Officer
Securitas Security Services
03.2019 - 08.2021
- Responding calmly and promptly to emergency conditions, safety hazards and threats to life or property
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft
- Monitored and supervised customer's activities in store to detect signs of attempted theft
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
- Interacted with customers in a professional manner when confronting suspected theft cases
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities
Team Member
Quick Chek
09.2014 - 09.2019
- Sliced meats and cheeses and weighed deli items for customers
- Followed recipes and customer requests to prepare meals
- Maintained cleanliness of the deli area and equipment
- Rotated product on shelves to ensure freshness
- Stocked shelves with fresh items daily
- Managed escalated situations calmly and professionally
- Accepted cash and credit card payments, issued receipts and provided change
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Issued receipts, refunds, credits or change due to customers.
Education
Criminal Justice -
BROOKDALE COMMUNITY COLLEGE
Lincroft, NJHigh School Diploma -
Matawan Regional High School
Aberdeen, NJ06.2016
Skills
- Investigations
- Theft Prevention
- Property Patrol
- Law Enforcement Collaboration
- Fraud Understanding
- Metal Detector
- Video Monitoring
- Shipping and Receiving
- Document Scanning/fax/copies
- Proficiency in MS Office suite, with advanced skills in Word, Excel, PowerPoint, and Outlook
Licenses and Certification
NJ SORA License, NJ Driver License, Notary Public License, CPR certificate, AED certified
Timeline
Retail Associate/ Team member
The UPS Store
07.2022 - 01.2023
Loss Prevention Supervisor
Prosegur Security
08.2021 - Current
Loss Prevention Officer
Securitas Security Services
03.2019 - 08.2021
Team Member
Quick Chek
09.2014 - 09.2019
Criminal Justice -
BROOKDALE COMMUNITY COLLEGE
High School Diploma -
Matawan Regional High School
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