Kiana Bryant
Hyattsville,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Assistant
Defense Logistic Agency
06.2023 - Current
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Review and process all request for Common Access Card (CAC), and other Identification (ID) badges.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Handled customer service issues and concerns with minimal supervision.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Mission Support Assistant
Department Of Defense
05.2011 - 06.2023
- Exercises judgment in validating conflicting information and presents completed information in a comprehensive manner
- Greeted guests in with friendliness and professionalism.
- Entered, manipulated, and retrieved information and data from the Composite Health Care System (CHCS), the Ambulatory Data System (ADS), and Clinical Information System (CIS) as appropriate to the area assigned.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
Retail Sales
Walgreens
06.2019 - 08.2019
- Delivered high level of assistance by locating products and checking store system for merchandise at other locations
- Checked prices for customers and processed items sold by scanning barcodes
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Developed multiple sales strategies to address range of project and customer types.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL01.2022
Skills
- Proofreading and editing
- Following directions
- Team player
- Dependable
- Complete tasks on time
- MS Excel
- MS Word
- MS PowerPoint
Certification
- American Heart Association Basic Life Support, Fort Belvoir, VA, 2017, Annually
- Basic Life Support (BLS), 2017, As required by healthcare facilities and current medical employer
Honors Awards
Ultimate Medical Academy Honor Roll - 2021
Key Qualifications
- Front Office Operations
- Scheduling
Timeline
Security Assistant
Defense Logistic Agency
06.2023 - Current
Retail Sales
Walgreens
06.2019 - 08.2019
Mission Support Assistant
Department Of Defense
05.2011 - 06.2023
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
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