Kiana Burmood
Fort Walton Beach,FL
Summary
Motivated individual with five years of leadership experience and a decade of customer-oriented roles. Passionate about what I do, and with my dedication and loyalty, I am confident that I can become a vital asset to your company.
Overview
11
11
years of professional experience
Work History
Senior Tax Analyst
H&R Block
Fort Walton Beach, Florida
01.2023 - Current
- Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
- Communicated with the IRS on behalf of clients regarding tax inquiries or audits.
- Prepared tax returns, partnership returns, and business returns, ranging from simple to complex.
Head Instructor
J&K Wilcher Corp
Fort Walton Beach, Florida
06.2022 - 10.2023
- Instructed over 120 students a day in mixed martial arts and created lesson plans tailored to individual needs.
- Conducted customer appreciation events to maintain client loyalty.
- Performed administrative duties, from bookkeeping to inventory management.
Multi Unit Team Leader
H&R Block
Niceville, Florida
07.2019 - 05.2022
- Served as front-line manager responsible for the leadership and development of associates, and ensured exceptional customer experiences.
- Managed staffing, operations, and logistics for multiple offices.
- Partnered with the District General Manager (DGM) in the creation and implementation of office-level growth plans. Assisted the DGM with recruiting and interviewing candidates for tax office positions, as well as onboarding and offboarding employees.
Tax Associate/Client Service Coordinator
H&R Block
Fort Walton Beach, Florida
01.2015 - 06.2019
- Conducted thorough and proper tax interviews, and prepared accurate tax returns with due diligence, conducive to an exceptional customer service experience.
- Handled basic administrative tasks and front desk duties.
- Furthered tax knowledge by attending several educational classes, improving mastery of job-related tasks.
Education
Associate of Arts - General
Northwest Florida State College
Niceville, FL05-2022
Skills
- Leadership
- Microsoft office
- Tax Research and compliance
- Attention to detail
- Commitment
- Time Management
References
References available upon request.
Timeline
Senior Tax Analyst
H&R Block
01.2023 - Current
Head Instructor
J&K Wilcher Corp
06.2022 - 10.2023
Multi Unit Team Leader
H&R Block
07.2019 - 05.2022
Tax Associate/Client Service Coordinator
H&R Block
01.2015 - 06.2019
Associate of Arts - General
Northwest Florida State College
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