Kiana Chambers
Midland,United States
Summary
Experienced customer service professional with strong communication skills and a talent for resolving customer concerns. Highly organized and skilled at overcoming objections to find effective solutions. Thrives in a collaborative team environment and is motivated to deliver exceptional service and support. Deep knowledge of customer service best practices and a commitment to providing outstanding customer experiences.
Overview
4
4
years of professional experience
Work History
Bank Teller
Prosperity Bank
Midland, TX
02.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
CSR - Customer Service Representative
VXI Global Solutions
08.2021 - 12.2022
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Referred unresolved customer grievances to designated departments for further investigation
- Improved call center functionality and service capacity by promptly resolving customer complaints
- Documented processes and procedures related to daily operations.
Customer Service Agent
United Ground Express
07.2020 - 07.2021
- Greeted passengers and provided outstanding customer service
- Verified travel documents
- Provided customers with baggage assistance
- Completed flight check-ins and itinerary changes
- Printed and issued tickets to passengers
- Boarded flights and assisted with gate procedures.
Education
Diagnostic Medical Sonography
Midland College
Midland, TexasHigh School Diploma -
Midland High School
Midland, Texas05.2019
Skills
- Attention to Detail
- Training and Development
- Written Communication
- Telephone Etiquette
- Call Center Experience
- Multitasking
- Decision Making
- Problem Solving
- Active Listening
- Positive Attitude
- Product Knowledge
- Conflict Resolution
- Customer Focus
- Positive attitude
- Ticketing system knowledge
- Flexible work schedule
- Superior customer service
- Money Handling
- Cash counting
- Customer relationship development
Timeline
Bank Teller
Prosperity Bank
02.2023 - Current
CSR - Customer Service Representative
VXI Global Solutions
08.2021 - 12.2022
Customer Service Agent
United Ground Express
07.2020 - 07.2021
Diagnostic Medical Sonography
Midland College
High School Diploma -
Midland High School