Kiana Clay
Kalamazoo,MI
Summary
Innovative Stylist trained with 6 months of experience offering top-quality services to customers. Highly skilled with expertise in understanding clients' requests for special services. Experienced and skilled in minimizing hassles and alleviating client concerns through proactive schedule coordination. Demonstrates proper attention to personal hygiene and dress. As a current college student am strong multitasker and communicator when it comes to problem solving, which has overall helped me in all aspects of my social environment and job duties.
Overview
1
1
year of professional experience
Work History
Lee & Birch Stylist
Nikki Gillett L&B Owner
Portage, MI
07.2023 - Current
- Collaborated with clients to increase profile and status through successful styling.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Coordinated photoshoots to showcase the latest fashion trends.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Receptionist
TITLE Boxing Club
Kalamazoo, MI
01.2023 - 07.2023
- Completed basic bookkeeping and document filing.
- Drafted professional business documents, spreadsheets and correspondence.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Investigated and analyzed client complaints to identify and resolve issues.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted visitors to provide information and direct to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Associate of Arts - Communication Studies
Western Michigan University
Kalamazoo, MI08-2025
Skills
- Attention to Detail
- Excellent Communication
- Creative Thinking
- Active Listening
- Brand Promotion
- Schedule Management
- Product Knowledge
- Customer Consultation
- Customer Service
- Sales Promotions
- Flexible Schedule
- Inventory Management
- Marketing Understanding
- Multitasking and Organization
Timeline
Lee & Birch Stylist
Nikki Gillett L&B Owner
07.2023 - Current
Front Desk Receptionist
TITLE Boxing Club
01.2023 - 07.2023
Associate of Arts - Communication Studies
Western Michigan University
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