Joalys Lugo
Cape Coral,FL
Summary
With proven track record in delivering exceptional customer service in retail, food, veterinary, and healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lee Health
Patient Access Specialist
07.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Vet Assistant
Santa Barbara Animal Hospital
02.2023 - 06.2024
- Improved patient care by assisting veterinarians with examinations and treatments
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels
- Filled prescriptions for pet owners under the direction of a veterinarian
- Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting
- Communicated effectively with clients regarding their pets conditions and provided emotional support when needed
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas
Crew Team Member
Taco Bell
04.2022 - 02.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Sales Associate
Kohls Department Store
06.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma - Spanish
Island Coast High School
Cape Coral, FL05.2023
Certification in Veterinary Science -
Cape Coral Technical College
Cape Coral, FL05.2023
Skills
- Ability to Prepare Diagnostic Testing
- Ability to Draw Blood
- Communication
- Able to Compound Liquid Medication
- Compassionate Patient Handling
- Administering Vaccines and Medication
- Crossed Trained with reception
- Documenting and Keeping Track of Patients Medical Records
- Ability to Read Under a Microscope
- Problem resolution
- Call center experience
- Scheduling
- Follow-up skills
- Documentation
- Spreadsheets
- Retail store support
- Attention to detail
- Cash handling
- Cleaning
- Organizing workstations
Accomplishments
- Used Epic programming system to fulfill and communicate Patients concerns,scheduling, and medication requests.
- Received certifications in Veterinary assisting and CPR.
Certification
- Certified Veterinary Assistant
- CPR Certified
Languages
Spanish
Limited Working
Timeline
Lee Health
Patient Access Specialist
07.2024 - 11.2024
Vet Assistant
Santa Barbara Animal Hospital
02.2023 - 06.2024
Crew Team Member
Taco Bell
04.2022 - 02.2023
Sales Associate
Kohls Department Store
06.2021 - 02.2022
Certification in Veterinary Science -
Cape Coral Technical College
- Certified Veterinary Assistant
- CPR Certified
High School Diploma - Spanish
Island Coast High School
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